Key Responsibilities<\/p>\n
Strategic and Operational Leadership\u00a0<\/p>\n
\tSupport the Head of People Support to develop and implement People Support operational strategies aligned with business goals.
\n\tBenchmark national and international PS best practices and make recommendations to enhance People Support Services.
\n\tTranslate the company\u2019s people strategy into clear team objectives and ensure delivery through structured plans.
\n\tEnsure team structures, capacity and roles are optimally designed to deliver service excellence.
\n\tMaintain up-to-date knowledge of relevant labour legislation, HR trends, and compliance frameworks.<\/p>\n
People Support Service Delivery\u00a0<\/p>\n
\tProvide strong PS advisory support to management and employees across all people-related matters.
\n\tDrive consistency and excellence in service delivery to enhance employee and customer experience.
\n\tEnsure alignment of PS policies, practices, and systems with organisational values and compliance standards.
\n\tOversee budget planning and cost management for People Support initiatives.<\/p>\n
Recruitment Management<\/p>\n
\tDevelop and implement an effective recruitment and talent acquisition strategy aligned with workforce planning needs (Bulk recruitment and specialised roles).
\n\tManage multiple sourcing channels and recruitment campaigns to attract top talent.
\n\tOptimise employer branding and employee value proposition to improve attraction and retention.
\n\tOversee onboarding, induction, and probation processes to ensure smooth integration of new hires.
\n\tPartner with Learning & Development to identify skills gaps and succession planning needs.<\/p>\n
Employee Relations (IR)<\/p>\n
\tProvide expert advice and coaching to management and PS team members on labour relations matters.
\n\tEnsure all Disciplinary Enquiries adhere to procedural and substantive fairness, by reviewing charges, initiators packs and ensuring the correct process is followed.
\n\tConduct and represent the company with CCMA disputes and ensures that cases are effectively and professionally prepared and reported to the business
\n\tEnsure all IR policies and practices comply with the Labour Relations Act and related legislation.
\n\tTrain and guide managers on effective IR and grievance management practices.
\n\tManage and oversee the employee grievance process to ensure all concerns are addressed fairly, confidentially, and in accordance with company policy and procedures.<\/p>\n
Performance Management<\/p>\n
\tGuide managers through the performance management process, including goal setting, reviews, and development planning.
\n\tEnsure performance improvement processes are fairly and consistently applied.
\n\tProvide input into training needs analysis and collaborate with the L&D team on competency frameworks.<\/p>\n
Organisational Development and Change Management\u00a0<\/p>\n
\tSupport the design and implementation of organisational structures and job roles that enable business efficiency.
\n\tFacilitate change management interventions to ensure smooth transitions and employee buy-in.
\n\tAdvise managers on team development, engagement, and cultural alignment issues.<\/p>\n
Employee Engagement and Retention\u00a0<\/p>\n
\tManage the Employee Engagement Survey process, analyse trends, and drive improvement plans.
\n\tDevelop retention strategies to enhance engagement and reduce turnover.
\n\tConduct onboarding and exit interviews to identify engagement drivers and risks.
\n\tPlan and implement recognition and reward initiatives that strengthen the company culture.
\n\tManage and Coordinate the Employee Engagement Meeting and ensure concerns are timeously addressed.
\n\tManage and oversee the monthly RapStars awards and Annual Performance & Leadership awards.<\/p>\n
Employee Wellness\u00a0<\/p>\n
\tCreate the Employee Wellness Strategy and budget
\n\tImplement and coordinate employee wellness programmes, events and days that aims to enhance and promote employee and organisational wellness in line with the Wellness strategy
\n\tManage the relationship with Momentum for the onsite clinic and Life Health Solutions for the EAP.<\/p>\n
Compliance, Risk and Reporting\u00a0<\/p>\n
\tEnsure all People Support activities align with governance, audit, and risk management requirements.
\n\tPrepare and submit Employment Equity reports, plans, and statistics within required timelines.
\n\tOversee regular audits of employee files and HR processes to ensure compliance.
\n\tCoordinate, plan and manage EE & Skills Development Committee Meetings.
\n\tPrepare and present monthly HR reports, insights, and recommendations to management.<\/p>\n
Leadership and Team Management\u00a0<\/p>\n
\tLead, coach, and develop the People Support team to deliver exceptional performance and professional growth.
\n\tFoster a culture of collaboration, accountability, respect and service excellence.
\n\tEnsure succession and career path planning within the team.
\n\tChampion Pepkor Payments & Lending\u2019s values and ensure they are reflected in team behaviours and practices.<\/p>\n
Qualifications<\/p>\n
\tDegree in Human Resources Management\/Industrial Psychology (Post graduate qualification will be considered favorably)<\/p>\n
Experience<\/p>\n
\t8 + years\u2019 experience in a People Support Management (generalist) role with at least 3 years in leading and managing a high performance PS team
\n\tProven experience in a contact centre and financial services environment
\n\tExtensive experience in Industrial Relations and proven success record in representing the company at the CCMA
\n\tExperience in Employment Equity plans, committee management etc.
\n\tExperience in developing impactful recruitment and sourcing strategies for bulk contact centre recruitment and to attract top talent for specialized roles
\n\tStrong understanding and exposure to improving the business culture and increasing employee engagement through employee engagement\/culture initiatives and retention plans<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
ppl.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/ppl.mcidirecthire.com","_company_name":"Pepkor Payments & Lending","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Pepkor Payments and Lending forms part of the Pepkor Group, and operates as a division of Pepkor Trading (Pty) Ltd, serving as a central support structure for Capfin and Tenacity Financial Services. As part of the Group, we benefit from the group\u2019s size and expertise, affording us the opportuni... read morety to improve organisational efficiency. Our centralised support structure enables us to provide specialised and competitive lending and payment solutions to increase the operational effectiveness, output, and profits of Pepkor retail partners and our own business.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-31048","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31048"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31048"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}