Core competencies<\/p>\n
\tHandling customer queries via in-store, phone, and digital channels.
\n\tMaintaining accurate records of customer interactions, supporting order processing and returns.
\n\tTo interact with customers on a daily basis, primarily as a single point of contact for the resolution and escalation.
\n\tTracking and closure of, all queries, incidents, problems and requests for service from all end users.
\n\tConcentrating on resolving the issues, escalating learning and focusing on root cause of issues.
\n\tExcellent command of English language (both verbal and written)
\n\tSolid organizational, administrative, time management skills and keen sense of attention to detail.
\n\tAbility to manage client\u2019s expectations
\n\tCustomer Focused – ability to excel in the provision of service
\n\tAbility to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods
\n\tSolution Orientated with a proactive approach to problem resolution and detail<\/p>\n
Requirements<\/p>\n
\tRetail experience.
\n\tAn ability to communicate with customers easily and effectively, with strong negotiation skills.
\n\tA \u2018customer first\u2019 attitude and approach to working
\n\tComputer literacy
\n\tOrganisational and administration skills<\/p>\n
Apply via company website ( ) or<\/p>\n
e.mcidirecthire.com<\/p>\n
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