Introduction<\/p>\n
\tThe Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.<\/p>\n
Job description<\/p>\n
\tEnsure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.\u00a0
\n\tEnsure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
\n\tConduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
\n\tPrepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
\n\tSupervise department resources as required to support customer demands and business needs.
\n\tDrive the delivery and implementation of department Service Level Agreements through strict compliance.
\n\tCompile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
\n\tCompile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
\n\tEnsure that new information regarding methods of installation is communicated to all team members.
\n\tCompile monthly stats on recovery rate reports and share findings and insights with the department manager.
\n\tEnsure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
\n\tEnsure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
\n\tEnsure that the Technician\u2019s allocated jobs are completed at a rate of 100%.
\n\tLiaise with scheduling to ensure that the Technician\u2019s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
\n\tEnsure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
\n\tEnsure that the Technician\u2019s and Quality Assurer\u2019s vehicles are serviced and maintained to minimise breakdowns.
\n\tMaintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.<\/p>\n
Minimum requirements<\/p>\n
\tEssential: Matric NQF 4
\n\tEssential: At least 5 years\u2019 technical (tracking) experience.
\n\tEssential: At least 2 years\u2019 experience within the Quality Assurance environment.
\n\tDesirable: At least 1 year Supervisory or Team Lead experience.
\n\tPSIRA Grade C. Registered and Active
\n\tDemonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
\n\tDemonstrated competence and working knowledge of Microsoft office.<\/p>\n
Competencies required<\/p>\n
\tSupervisory capabilities
\n\tCreative thinking
\n\tInfluencing and convincing skills
\n\tNegotiation Skills
\n\tConflict Management
\n\tCustomer service orientation
\n\tHigh analytical and insight generation capabilities
\n\tResilience and ability to work under pressure
\n\tStrong interpersonal skills
\n\tManagement of financial resources
\n\tJudgment and Decision Making
\n\tComplex Problem Solving
\n\tCritical Thinking
\n\tArticulating information effectively
\n\tCoordination ability
\n\tCultural sensitivity social perceptiveness<\/p>\n
Deadline:3rd March,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/careers.tracker.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Tracker Connect (Pty) Ltd","_company_website":"http:\/\/careers.tracker.co.za","_company_tagline":"Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region\u2019s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the... read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM\u2019s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker\u2019s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: \u00e2\u20ac\u00a2 We each take responsibility \u00e2\u20ac\u00a2 We live service excellence \u00e2\u20ac\u00a2 We all pull together \u00e2\u20ac\u00a2 We each show respect \u00e2\u20ac\u00a2 We are committed to transformation \u00e2\u20ac\u00a2 We all make a plan Darrenwood, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-31064","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31064"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31064"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}