Job Overview:<\/p>\n
\tYou will handle inbound and outbound calls, assisting customers and Claims Management Companies (CMCs) with scheme queries. You will also complete end\u2011to\u2011end case assessments in a regulated environment. The role involves data cleansing to ensure customer records and documents are accurate and complete before progressing each case<\/p>\n
Job Responsibilities:<\/p>\n
\tPerform data cleansing, including reviewing, correcting, and updating customer records to ensure accuracy before assessment
\n\tMaintain accurate case notes, audit trails and documentation in line with scheme requirements
\n\tDeliver high\u2011quality inbound and outbound call handling, providing clear and compliant guidance to customers and CMCs
\n\tManage customer cases and complaints end\u2011to\u2011end, ensuring decisions align with regulatory standards
\n\tConduct comprehensive case reviews, gathering evidence and validating information
\n\tHandle objections, evidence reviews and case reconsiderations.
\n\tIdentify and escalate complex queries, complaints and vulnerable customer cases<\/p>\n
Job Requirements:<\/p>\n
\tMinimum of a Matric\/NQF 4 qualification
\n\tMin 1-year unbroken previous experience is essential in a fast\u2011paced telephony environment, complaints handling, or case management.<\/p>\n
Skills Required:<\/p>\n
\tStrong written and verbal communication skills.
\n\tHigh attention to detail and sound judgement Experience Required
\n\tProblem solving skills with the ability to adopt a logical approach to resolving problems
\n\tGood data and statistical analysis skills
\n\tGood IT literacy and data entry accuracy<\/p>\n
\u00a0Preferred Requirements\/Skills:<\/p>\n
\tKnowledge of FCA DISP, Consumer Duty and redress frameworks.
\n\tExperience using case management systems in financial services.
\n\tUnderstanding of Claims Management Companies (CMCs) and FOS escalation routes<\/p>\n
Deadline:31st March,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Huntswood","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience \u2013 bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time \u2013 whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change \u2013 offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-31100","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31100"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31100"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}