What will you do?<\/p>\n
\tThe Buildings Desktop Assessor is responsible for assessing property damage claims remotely using digital tools and documentation.
\n\tThe role involves evaluating damage, verifying cover, quantifying repair costs, and making recommendations for settlement\u2014all while providing exceptional customer service.
\n\tThe Advisor works closely with the Team Leader and supports the end-to-end claims process in line with company policies and regulatory standards.<\/p>\n
What will make you successful in this role?<\/p>\n
Key Responsibilities<\/p>\n
Claims Assessment and Processing<\/p>\n
\tEvaluate property damage claims via documentation (photos, contractor quotes, reports)
\n\tConfirm policy coverage, validate scope of loss, and assess the reasonableness of repair costs.
\n\tRaise queries with policyholders, brokers, or contractors where information is incomplete or inconsistent.
\n\tRecommend settlement values based on findings and policy terms.<\/p>\n
Customer Service<\/p>\n
\tCommunicate clearly with clients regarding claims decisions and progress.
\n\tMaintain a professional and empathetic approach during all interactions.
\n\tEnsure clients feel supported throughout the claims process.<\/p>\n
Compliance and Documentation<\/p>\n
\tEnsure all claims processed comply with regulatory and internal standards.
\n\tMaintain clear, detailed notes and upload all required documents on the claims system.<\/p>\n
Collaboration<\/p>\n
\tEscalate complex or high-value claims to the Team Leader or Technical Assessor
\n\tLiaise with internal teams (e.g., Underwriting, Fraud, Legal) as required.
\n\tSupport the assessing team with administrative and technical tasks as needed.<\/p>\n
Key Deliverables\u00a0<\/p>\n
\tAchieve targets for claims turnaround time and quality score.
\n\tEnsure accurate, fair, and timely claim decisions.
\n\tMaintain high levels of customer satisfaction.
\n\tSupport reduction in claim leakage through detailed analysis and fair assessments
\n\tContribute to overall claims team performance and improvement initiatives.<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bKey Competencies\u00a0<\/p>\n
\tTechnical Acumen: Understanding of basic construction and insurance claims principles.
\n\tAttention to Detail: High accuracy in reviewing documents and identifying inconsistencies.
\n\tCommunication Skills: Clear, empathetic, and professional communication (verbal and written)
\n\tProblem Solving: Ability to analyse evidence and propose fair claim resolutions.
\n\tCustomer Focus: Strong commitment to supporting customers through stressful events.
\n\tTime Management: Ability to manage a claims caseload efficiently and meet turnaround expectations.
\n\tTeam Collaboration: Willingness to contribute to the broader team’s success<\/p>\n
Minimum Qualification and Experience Required<\/p>\n
\tGrade 12\/Standard 10\/NQF 4
\n\tRelevant qualifications in building surveying, construction management, or insurance-related fields
\n\t1\u20132 years experience in insurance claims (preferably property\/building-related)
\n\tBasic knowledge of building materials, construction principles, or property assessments
\n\tExposure to digital claims handling platforms or document-based assessments
\n\tCustomer service experience in a call centre or insurance environment is beneficial<\/p>\n
\u200b\u200b\u200b\u200b\u200b\u200b\u200bKnowledge and Skills<\/p>\n
\tAssessing and processing of claims
\n\tManage settlement of claims
\n\tReporting and Administration
\n\tBasic Client engagements and consultations<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MiWay Insurance Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-31213","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31213"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31213"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}