Job Purpose<\/p>\n
\tOverall and direct responsibility and accountability for the management of the hotel operation and teams, with specific regard to maximising hotel revenues and occupancies, maintaining hotel standards, driving exceptional customer experiences and creating synergy between functions across the property in line with budgets and legislative requirements.\u00a0<\/p>\n
Key Performance Areas<\/p>\n
Delivered Hotel Plan & Results<\/p>\n
\tUnderstand the Group strategies and Unit strategy and operationalise objectives and deliverables for the hotel
\n\tFacilitate the programme management and achievement of milestones and deliverables
\n\tInvestigate operational practices and benchmark with leading trends and technology within the hotel industry
\n\tIdentify and investigate new opportunities to streamline, integrate and optimise processes and services for the property
\n\tConduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
\n\tProvide clear delegation of authority and accountability for deliverables at all levels
\n\tAlign practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
\n\tCreate synergy and alignment of CVP across the hotel functions
\n\tElicit new business opportunities and leverage relationships to promote revenues, competitive edge and business growth
\n\tManage increase in revenue and sales<\/p>\n
Hotel Governance & Standards:<\/p>\n
\tOversee the development and review of room and hotel standard operation procedures and the application against 4 \/ 5-star grading standards
\n\tConduct regular walkabouts of the business unit (including front of house and back of house areas) to ensure the hotel and grounds are aesthetically attractive and secure, and that there is compliance with various standards, regulations and legislation
\n\tManage and co-ordinate internal audit processes and conduct quality assurance, ensure procedural compliance
\n\tImplement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
\n\tDrive a SHE management culture and ensure all staff are trained.
\n\tWork with internal stakeholders and business partners (maintenance, finance, HR, and security) to identify risk areas and address these making recommendations; changes and enhancements
\n\tMaintain management presence
\n\tIdentify and optimize service delivery
\n\tManage any non-compliance<\/p>\n
Hotel Product & Innovation:<\/p>\n
Monitor service offering \/ products and pricing across the property with specific reference to:<\/p>\n
\t4 \/ 5 star Hotel and Rooms standards and offerings.
\n\tCulinary standards and offerings
\n\tFood and beverage operations
\n\tConferencing technology, services and offerings
\n\tConduct an analysis of global industry hotel, rooms and F&B retail trends
\n\tDrive strategies and projects aimed at differentiating products and service offerings in line with trends in the industry ensuring SI offering is innovative and fresh
\n\tIdentify and address areas of concern with relevant functional managers
\n\tDrive the improvement of standards in line with leading practice
\n\tCreate synergy and themes on service offerings across the resort
\n\tDirect communication plans to ensure all relevant employees understand the accommodation \/ hotel standards and procedures; and are motivated and engaged to achieve these
\n\tAct as an advisor to management team with regards standards; procedures and product enhancement<\/p>\n
Budget Management:<\/p>\n
Budget Management for the multiple hotel functions including:<\/p>\n
\tBudget
\n\tRevenue maximisation
\n\tCost management
\n\tCapex
\n\tPIP and forecasting
\n\tFinancial reporting for the hotel
\n\tFinancial reporting on Revenue analysis and revenue strategies for the hotel<\/p>\n
People Leadership<\/p>\n
\tManage positive Employee relations within the hotel operations (Monthly meetings with Shop Stewards)
\n\tDrives a performance management culture
\n\tProvides direction and support to management and employees with regard to product development and innovation
\n\tProvides motivation and leadership to promote positive working relationships
\n\tTrack, measure and enhance employee engagement
\n\tIdentify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
\n\tManage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
\n\tSource and Select talent as per EE plan
\n\tDrive the employee value proposition
\n\tEnsure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved
\n\tPerformance Management and coaching of reporting managers to ensure KPA\u2019s are achieved<\/p>\n
Customer Experience Management<\/p>\n
\tUnderstand customer experiences; trends and leading practice within the industry and apply these principles to hotel business plans, product offerings and experiences
\n\tAnalyse and understand customer preferences and activity of regular and return guests within hotel using Business Intelligence tools.
\n\tCollaborate with unit EOC to operationalise the Customer experience plan and tools within the operation to build a CVP that is relevant, innovative and fresh.
\n\tDrives the execution and delivery of the customer experience plans within the operation
\n\tKeep up to date with customer feedback on relevant social media \/ guest feedback platforms viz Trip Advisor
\n\tManage response \/ communication \/ escalated issues to relevant guests
\n\tIdentify key and critical customers within the business operation and maintain positive relationships with all clients, colleagues, gaming and sales networks
\n\tConduct meet-and-greets; and familiarization trips; and entertain whenever required<\/p>\n
Stakeholder Relationship Management<\/p>\n
\tCommunicate at an executive level on service requirements and hotel performance
\n\tCommunicate hotel business plan, objectives, standards and operating procedures to internal and external service providers as per SLA
\n\tManage interventions to optimise motivation and engagement of all parties and build team effectiveness
\n\tManage Group stakeholders\u2019 expectations with regards operational performance and expectations
\n\tLiaise with Group Sales and Marketing to develop retention and acquisition campaigns
\n\tLiaise with Complex EOC to ensure synergy between hotel and complex product and service offering and the unit CVP
\n\tProvides relevant guidance and support to operational teams and stakeholders within the hotel
\n\tMaintain relationships around staffing requirements, performance and delivery of service providers and business partners<\/p>\n
Job Requirements<\/p>\n
Education<\/p>\n
\t3-Year B-Degree (hospitality or business management)\u00a0<\/p>\n
Experience<\/p>\n
\t10 years’ experience including 3 years in a hospitality management role at a 5-star establishment with a strong background in rooms division management (Housekeeping \/ Front Office \/ Guest Relations) and \/ or food & beverage
\n\tExperience in managing Business Partners and Service Level Agreements
\n\tAbility to work shifts that meet operation requirements
\n\tAbility to travel locally<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-31389","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31389"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31389"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}