The IT Support Technician provides first line and intermediate technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role bridges the gap between Level 1 Helpdesk and Level 2 Technical Support by resolving more complex incidents while ensuring excellent customer service.<\/p>\n
Key Responsibilities:<\/p>\n
\tProvide technical support to users via phone, email, remote tools, or in person
\n\tDiagnose and resolve hardware, software, and network issues
\n\tInstall, configure, and maintain desktop computers, laptops, printers, and mobile devices
\n\tManage user accounts, permissions, and password resets (e.g., Active Directory)
\n\tTroubleshoot operating systems such as Microsoft Windows and basic issues with Microsoft 365 applications
\n\tPerform software installations, updates, and patches
\n\tSupport basic networking issues (Wi-Fi connectivity, IP configuration, VPN access)
\n\tEscalate unresolved issues to Level 2\/Level 3 teams when necessary
\n\tDocument incidents and resolutions in the IT service management system
\n\tMaintain IT asset inventory and assist with equipment setup for new employees
\n\tFollow IT security and compliance procedures<\/p>\n
Minimum Requirements:<\/p>\n
\tDiploma or Degree in Information Technology, Computer Science, or related field
\n\tCompTIA A+
\n\tCompTIA Network+
\n\tMicrosoft Certified: Desktop Administration
\n\t1\u20133 years of experience in IT helpdesk or technical support<\/p>\n
Knowledge of:<\/p>\n
\tMicrosoft Windows operating systems
\n\tMicrosoft 365 \/ Microsoft Office applications
\n\tBasic networking (TCP\/IP, DNS, DHCP)
\n\tRemote support tools
\n\tIT ticketing systems
\n\tFamiliarity with Active Directory user management
\n\tStrong problem-solving and communication skills
\n\tAbility to work under pressure and manage multiple support requests<\/p>\n
Apply via company website ( http:\/\/www.ozaholdings.com\/ ) or<\/p>\n
webapp.placementpartner.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/webapp.placementpartner.com","_company_name":"Oza Holdings","_company_website":"http:\/\/www.ozaholdings.com\/","_company_tagline":"Oza Holdings, an expert in the Mining and Metals industry, we are versatile, imaginative problem solvers who improve whatever we touch. We operate with quiet confidence, honesty and reliability, providing a sense of security to all who deal with us. We are trusted experts, committed to excellence... read more, achieving our goals by understanding the needs of others and providing only the highest quality solutions. People are central to our business and we strive to develop our employees to be effective leaders in their areas of expertise. We make a difference by prioritising safety and care for the environment and communities we operate in. Thornhill Office Park, Building 5 94 Bekker Road, Ext 60 Vorna Valley, Midrand 1686","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-31551","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31551"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31551"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}