Overview:<\/p>\n
\tWe are seeking a dynamic and experienced Team Leader in Loans (Secured Loans) at our Digital Sales Contact Centre in Centurion to join our team at iMasFinance. As the Team Leader, you will be responsible for the overall sales effort and effectiveness of the loans team in the Contact Centre. You will pursue sales excellence, work to achieve stakeholders benefits and increase the long-term value of asset financing products by maintaining high levels of individual and team performance, to achieve sales growth and objectives of the iLend Division.<\/p>\n
Key Responsibilities:<\/p>\n
\tProvide input towards digital sales strategy and service standards
\n\tImplement, supervise and execute digital sales strategy through asset financing
\n\tImplement, monitor and achieve Digital Sales Channels strategic objectives
\n\tAnalyse statistics on sales performance and standards of the sales team
\n\tDevelop and implement plans for the achievement of increased sales (including upselling and cross selling where applicable), optimal service levels, and increase member\/customer experience
\n\tContribute to annual budget planning, monitor expenses, and manage operational budgets within the digital sales environment
\n\tActively and effectively monitor operational contact centre standards of the team and proactively implement corrective actions
\n\tLead the measurement, assessment and reporting on the achievement of sales and the quality of the business and recommend interventions where necessary
\n\tReport on all contact centre related indicators and recommend improvements
\n\tIdentify and report on process and product improvement opportunities to support the overall improvement of performance, sales and customer experience
\n\tOversee incoming calls, digital and social media-based leads, member enquiries, turnaround times and compile reports and feedback
\n\tEnsure the successful implementation of departmental processes and business practices that align with legislative requirements
\n\tAssist external and\/or internal audit department with information during audit process
\n\tIdentify compliance risk, recommend corrective action, implement and monitor corrective actions to minimise compliance risk
\n\tEstablish and maintain positive and productive relationships with third parties.
\n\tDevelop and maintain effective relationships with internal stakeholders and other divisions to coordinate the delivery of all related services to members\/customers
\n\tManage team performance, employee relations, staff training, development and retention, and ensure full staff complement always<\/p>\n
Minimum Requirements:<\/p>\n
Qualifications<\/p>\n
\tMatric with Languages\/Accounting\/Mathematics (Essential)
\n\tFSCA recognised qualification or certificate (NQF 6) and that is FAIS compliant (Essential)
\n\tBachelor\u2019s degree or Diploma in Accounting \/Commerce \/Business Management\/Banking \/Sales Marketing (Recommended)
\n\tValid Code B (formerly code 8) driver’s license (Essential)
\n\tComputer Literacy (MS Office Suite)<\/p>\n
Experience<\/p>\n
\t4 years\u2019 operational experience in Financing and Loan Products (Essential)
\n\t1 to 2 years experience in credit issuing (loans & financing)
\n\t4 years\u2019 operational experience of Contact Centre (Essential)
\n\tSupervisory or junior management experience (1-2 years)<\/p>\n
Knowledge<\/p>\n
\tUnderstands Contact Centre Technology and Operations
\n\tCustomer experience and service delivery
\n\tQuality assurance & Service Level Management
\n\tSales\/Marketing and Customer Retention processes and procedures
\n\tExceptional Financing knowledge
\n\tExcellent interpersonal, communication, negotiation, and problem-solving skills
\n\tSound knowledge of the financial services regulatory environment (FICA, NCA)<\/p>\n
Skills<\/p>\n
\tVerbal, writing and presentation skills
\n\tNegotiation, conflict management and organizing skills
\n\tComputer skills especially Excel
\n\tManage resources against volume and contact centre data,
\n\tInterpret financial, volume and other contact centre data
\n\tPeople Management<\/p>\n
Deadline:15th March,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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