Your day at NTT DATA<\/p>\n
Key Responsibilities:<\/p>\n
\tEnsures that assigned infrastructure at the client site is configured, installed, tested, and operational
\n\tPerforms necessary checks, apply monitoring tools and respond to alerts.
\n\tIdentifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
\n\tAssists in analyzing, assigning, and escalating support calls.
\n\tInvestigates third line support calls assigned and identify the root cause of incidents and problems
\n\tReports and escalates issues to 3rd party vendors if necessary.
\n\tProvides continuous feedback to clients and affected parties and update all systems and\/or portals as prescribed by the company.
\n\tProactively identifies opportunities for work optimization including opportunities for automation of work.
\n\tCoaches L2 teams for advance technical troubleshooting and behavioral skills.
\n\tMay manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
\n\tMay work on implementing and delivering disaster recovery functions and tests.
\n\tPerforms any other related task as required.<\/p>\n
Knowledge and Attributes:<\/p>\n
\tAbility to communicate and work across different cultures and social groups
\n\tAbility to plan activities and projects well in advance and takes into account possible changing circumstances.
\n\tAbility to maintain a positive outlook at work.
\n\tAbility to work well in a pressurized environment.
\n\tAbility to work hard and put in longer hours when it is necessary.
\n\tAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
\n\tAbility to adapt to changing circumstances.
\n\tAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.<\/p>\n
Academic Qualifications and Certifications:<\/p>\n
\tBachelor’s degree or equivalent qualification in IT\/Computing (or demonstrated equivalent work experience)
\n\tRelevant certifications depending on technology domain expertise such as (but not limited to) – CCNP in Security or PCNSE certification or Firewall Vendor related certification to have along with advanced technical certification like CCIE, CISSP.<\/p>\n
Required experience:<\/p>\n
\tSeasoned Managed Services experience handling complex Security Infrastructure.
\n\tSeasoned experience required in Engineering function within a medium to large ICT organization.
\n\tSeasoned working knowledge of ITIL processes.
\n\tSeasoned experience working with vendors and\/or 3rd parties.<\/p>\n
Apply via company website ( ) or<\/p>\n
careers.services.global.ntt<\/p>\n
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