Key Responsibilities:<\/p>\n
\tShape, design, and guide customer and user experience strategies to solve complex problems.
\n\tLead the development of complex, multifaceted business process solutions.
\n\tEnsure that SARS\u2019 services are structured according to the needs, expectations, and behaviours of both customers and employees.
\n\tProvide thought leadership in embedding user- and human-centred design principles throughout the organization.
\n\tDrive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.
\n\tTranslate consolidated feedback and insights into strategic design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.
\n\tOperate at a strategic level, influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions.
\n\tLead multidisciplinary design and engineering teams.<\/p>\n
Process<\/p>\n
\tEnsure customer and user input is integrated across all business design domains.
\n\tDevelop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.
\n\tEstablish effective connections between customer experience research and functional design implementation.
\n\tProvide strategic design leadership for digital and process-driven service initiatives with a focus on the customer perspective.
\n\tFacilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.
\n\tSupport the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.<\/p>\n
Governance<\/p>\n
\tDevelop and \/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.<\/p>\n
People<\/p>\n
\tIntegrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
\n\tProvide specialist know-how, support, advice and practice thought leadership in area of expertise.<\/p>\n
Finance<\/p>\n
\tImplement and monitor financial control, management of costs and corporate governance in area of specialisation.<\/p>\n
Client<\/p>\n
\tDevelop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
\n\tParticipate in the specialist practice community and contribute positively to organisation knowledge management.
\n\tProvide authoritative, specialist expertise and advice to internal and external stakeholders.<\/p>\n
Closing date: 27th of March 2026<\/p>\n
Qualifications and Experience:<\/p>\n
\tHonors or Master\u2019s degree (NQF8) in UX Design, HCI, Computer Science, Public Administration, or a related field.
\n\t8+ years of experience in UX\/UI or CX designs, with at least 3\u20134 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries.
\n\tAt least 3-4 years\u2019 experience in designing end-to-end business process solutions, integrating CX and UX design principles to ensure solutions are intuitive, user-friendly, and aligned with customer needs,
\n\tBetween 3-4 years\u2019 experience in leading large complex and multi-facet design projects.
\n\tBetween 3-4 years\u2019 experience overseeing and mentoring cross-functional teams of technical specialists, ensuring alignment between business objectives, technical feasibility, and user experience.
\n\tSolid experience in establishing process governance framework
\n\tSolid experience in dealing with and interacting with executive leadership within an organization
\n\tProven extensive business process management experience.<\/p>\n
Critical Experience:<\/p>\n
\tThe ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
\n\tThis is the ability to formulate new concepts based on information gathered.
\n\tAbility to document information pertaining to information systems and or process and operational specifications.
\n\tAbility to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
\n\tAbility to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Interfront SOC Ltd.","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are a digital platform provider that is committed to helping our customers take full advantage of the latest technology to streamline operations and improve service delivery.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-31921","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31921"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31921"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}