Role Purpose\/Business Unit:<\/p>\n
\tHelp Vodacom become the preferred partner of all SME businesses in their digitalization and transformation journey by providing leadership and hands-on direction to a cross-functional team of Product, Customer value management and Sales members to deliver relevant, market-leading propositions.
\n\tAs Vodacom, we know the significant contribution SMME\u2019s make to the economy and the important role these businesses play in the sustainability of our country and continent. \u00a0To provide better support and enablement to this unique and diverse segment of customers, this role will be responsible for shaping the strategic direction of this segment across our enterprise and financial services business units as well as drive the prioritisation of initiatives that will enable us increase our market share in the mobile, beyond mobile and financial services categories we compete in.
\n\tThe successful candidate is a customer obsessed and commercially savvy individual that thinks strategically and executes effectively. Required to lead the impact assessment of market trends, activity across a diverse competitive landscape and our business strategy, they must have the ability to translate data and insights into customer level execution plans with ease. Since the businesses within the SME segment are more mature, candidate must be a seasoned professional with extensive B2B knowledge.
\n\tThey must be able to work well independently, as part of a team, or create high-performing cross-functional teams necessary to deliver against our strategy. Since this is a relatively \u201cnew\u201d area, they must be able to navigate ambiguity and be comfortable to challenge the status quo across business units and support areas.\u00a0
\n\tThis role will require establishining strong working relationships with the direct and indirect distribution channel for SME value propositions and products roll out.<\/p>\n
Your responsibilities will include:<\/p>\n
Market Research & Testing<\/p>\n
\tUnderstand customer needs, preferences, and pain points
\n\tDeep research\/understanding of what motivates customers to choose one proposition over another (Focus Groups, Secondary Data, etc.)
\n\tGathering data on market trends, competitor propositions and industry dynamics.
\n\tTest proposition in the market with customers\u00a0
\n\tConducting POC\u2019s and fine-tuning propositions\u00a0
\n\tSupport in market development and assist sales in selling the first few units in market \u00a0<\/p>\n
Value Propositions Management \u00a0 \u00a0<\/p>\n
\tBased on customer insights\/needs, design and implement the proposition in line with SME business strategy and sub-segment.
\n\tEnsure that each proposition highlights its unique differentiation, benefits and advantages\u00a0
\n\tGrow the SME business market share by sub segment (micro, small, medium), in performance and revenue, by product\/channel vs. budget
\n\tCustomer NPS by subsegment
\n\tDrive revenue growth and market penetration together with the respective distribution channels to meet PNL targets.\u00a0
\n\tPrimary ownership of SME value proposition and product strategy and interworking with distribution across all channels.\u00a0
\n\tDevelop a deep research and customer Business Intelligence practice with Dashboards, weekly trends, competitor analysis, etc. to inform the Value\u00a0<\/p>\n
Proposition strategy.\u00a0<\/p>\n
\tEnsure successful SME product roll out through partnerships with different channel owners.\u00a0
\n\tDevelop KPIs and analytics to support pricing and P&L growth
\n\tManage sales and revenue execution of various value propositions across the various distribution channels, embed value propositions into the various channel sales plans\u00a0
\n\tSME Segmentation, insights, market\/revenue share achievement
\n\tNational: Sales, Revenue & Margin achievement\u00a0
\n\tDistribution channels sales and coverage target achievement
\n\tCustomer Satisfaction scores for the segment ( NPS )<\/p>\n
Market Development \u00a0 \u00a0<\/p>\n
\tPresent to customers and strategic partners on value proposition strategy
\n\tDrive strategic deals with customers through new propositions developed to support PNL growth targets \u00a0
\n\tDevelop strategic partnerships to scale the sales of developed propositions with channel partners and extract the required sales\/revenues. \u00a0
\n\tDrive the closure of the first few deals of a new propositions, to enable the sales teams to understand the USP and to scale the sales in the market\u00a0<\/p>\n
GTM Design<\/p>\n
\tWorking with sales in defining channels to market\u00a0
\n\tDefine the GTM strategy to achieve sales, revenue, profit targets
\n\tWork with marketing in designing campaigns to drive the required demand \u00a0
\n\tDrive market awareness campaigns that position the SME mindshare of Vodacom being the digitisation partner of choice for SME\u2019s\u00a0
\n\tNegotiate for marketing budget to launch particular propositions\u00a0<\/p>\n
Stakeholder Management & Business Development\u00a0<\/p>\n
\tCollaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
\n\tCollaborate with industry vertical leads and teams on Sales Strategies and Plans to unlock growth in scaling industries and\/or strategic accounts\u00a0
\n\tPresent to customers\/partners on Value Propositions to close strategic \/ high value deals \u00a0
\n\tInternal and External stakeholder engagement and partner management related to growth of segment
\n\tEstablish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
\n\tDevelop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.\u00a0<\/p>\n
Delivering through People:\u00a0<\/p>\n
\tOversee the activities of the team to ensure effective delivery of business outcomes.
\n\tSupports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
\n\tCreate fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
\n\tDevelop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion\u00a0
\n\tEmbed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.\u00a0
\n\tWhen required, initiate disciplinary processes for team members calling on support from HR when required
\n\tResolve grievances raised by team members and escalate only if required
\n\tMotivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.<\/p>\n
The ideal candidate for this role will have:<\/p>\n
\tB Degree\/Equivalent in engineering, commerce, business science\u00a0
\n\tPost-graduate degree or diploma in the related fields an advantage
\n\t7+ Years of Experience in B2B business development, Product Management, Segment Marketing
\n\tICT or financial services experience essential<\/p>\n
Technical Competencies\u00a0<\/p>\n
\tStrategic mind set and out of box thinking
\n\tExperience in solution selling within enterprise customers
\n\tDeep understanding of the customer\u2019s business, it\u2019s market and industry alongside key decision-makers and influencers in account organisation
\n\tAbility to translate customer\u2019s objectives and strategy into relevant Vodacom Business propositions
\n\tRobust understanding of account P&L
\n\tExperience working in multinational matrix organisation
\n\tSuccessful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
\n\tStrategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
\n\tIn depth understanding of segmentation strategies and proposition management<\/p>\n
Behavioural Competencies\u00a0<\/p>\n
\tCustomer Focus: Prioritizing customer needs and delivering excellent service
\n\tAccountability: seeks feedback and identifies opportunities for improvement or innovation
\n\tCollaboration: Actively fosters collaboration, seeks input and effectively partners
\n\tResilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
\n\tFlexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
\n\tPeople Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership \u00a0\u00a0
\n\tOrganizational Savvy: Demonstrates strong understanding of assigned strategy for the Business\/ Function and creates strong team alignment to the strategy.<\/p>\n
We make an impact by offering:<\/p>\n
\tEnticing incentive programs and competitive benefit packages
\n\tRetirement funds, risk benefits, and medical aid benefits
\n\tCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies<\/p>\n
Closing date for Applications:\u00a019 March 2026.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.vodafone.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Vodafone Global Enterprise","_company_website":"http:\/\/www.vodafone.com","_company_tagline":"Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies. Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailor... read moreed to the needs of global corporations - enabling them to focus on their core business With over a billion people spread across over 50 countries, Africa is developing at an unprecedented rate, The GDP of the continent is expected to hit $2.6 trillion by the year 2020. This expansion is matched by the growth in mobile subscribers. These have increased by some 20% each year over the past six years, with over 75% penetration and more than a billion subscribers expected by the end of 2016. Many global businesses are now firmly established across the continent and are taking advantage of the many opportunities for expansion. By helping businesses manage the complex business challenges that exist in Africa, we are helping to transform the way the region\u2019s businesses participate in today\u2019s fast-moving global economy. midrand south africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-31931","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31931"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31931"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}