Duties & Responsibilities<\/p>\n
To meet store sales targets and\u00a0deliver fantastic customer service whilst effectively\u00a0planning, organizing and controlling all operations of a retail store in accordance with the Company\u2019s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee\u2019s terms and conditions of employment.<\/p>\n
\tAchieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
\n\tInteract with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
\n\tEnforcing and implementing AWESOME customer service to give customer\u00a0a WOW experience.
\n\tAttend to unique and individual shopping needs of each customer and always put\u00a0 the Customer first.\u00a0
\n\tDevelop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
\n\tMaintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
\n\tAuthorise all work schedules (including but not limited to work, break and leave).
\n\tEnsure continuous training and development of all staff, and consistently carrying out training.
\n\tScheduling and assigning employees and following up on work results
\n\tHandle customer complaints in a calm and professional manner
\n\tManaging and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
\n\tManaging and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
\n\tMinimise all controllable expenses and costs.
\n\tProtect company assets and minimise all shrinkage, damages and theft. \u00a0
\n\tExecuting of physical plans\/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
\n\tRetain records of all stock and financial transactions.
\n\tConduct floor walks daily and initiate warehouse and\/or overstock replenishments and face-ups.
\n\tImplement, monitor and enforce all SOP\u2019s.
\n\tMaintaining company merchandise and housekeeping standards.
\n\tCoordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
\n\tEnforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
\n\tIdentify marketing opportunities and communicate to all relevant parties
\n\tEnsure promotions are executed timeously and execution is planned in advance.<\/p>\n
Desired Experience & Qualification<\/p>\n
\tMatric Certificate;
\n\tMust have own or reliable transport to be able to work shifts;
\n\tMinimum of 3 years\u2019 experience within a Retail Environment, including 2 years\u2019 of Management experience.<\/p>\n
Package & Remuneration<\/p>\n
Benefits:<\/p>\n
\tProvident Fund
\n\tDiscretionary Bonus
\n\tIncentive Bonus
\n\tShrinkage Bonus
\n\tSales Bonus<\/p>\n
Apply via company website ( ) or<\/p>\n
toysruscareers.simplify.hr<\/p>\n
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