Job Purpose<\/p>\n
\tThis position will report into the BluNOVA AWS Service Manager and will support in the monitoring and management of BluNOVA\u2019s AWS and application environment including first line business support, in-line with Blue Label support policies and objectives.<\/p>\n
Key Responsibilities<\/p>\n
\tTriaging emergent issues using a ticketing system.
\n\tResearching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
\n\tProviding updates on the overall health of BluNOVA applications and systems
\n\tWorking with cross-functional teams \u2013 both internal and external.
\n\tFollowing standard procedures for proper escalation of unresolved issues to the appropriate teams.
\n\tAdhering to SLAs for specific issues with respect to the severity of the issue.
\n\tProviding prompt and accurate feedback to customers and stakeholders.
\n\tDocumenting knowledge and learnings for the benefit of colleagues and business continuity.
\n\tProvide support and take accountability for enhancements and new developments, particularly focused on AWS cloud infrastructure and software development<\/p>\n
Requirements<\/p>\n
Competencies<\/p>\n
\tCollaborates
\n\tAdaptability
\n\tEnsures Accountability
\n\tOptimises Work Processes<\/p>\n
Education<\/p>\n
\tBachelor\u2019s degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology.<\/p>\n
Experience<\/p>\n
\tExperience in dealing with customers during problem resolution and operating efficiently under pressure.
\n\tUnderstanding of distributed and service-oriented architectures.
\n\tUnderstanding of TCP\/IP networking and troubleshooting.
\n\tProficiency with MS Office, SQL and CloudWatch.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Blue Label Telecoms","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-31973","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31973"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31973"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}