Introduction<\/p>\n
\tTo provide daily end\u2011user support, resolving hardware, software and network issues while maintaining Windows desktops, email systems and user accounts in Active Directory. The role requires clear communication, professional conduct and efficient handling of IT support tickets to ensure system uptime and minimal disruption to users.<\/p>\n
Job description
\nIncident & Service Request Management<\/p>\n
\tLog, classify, prioritise, and resolve incidents and service requests via the ticketing system.
\n\tProvide first-line technical support.
\n\tMeet agreed Service Level Agreements (SLAs) for response and resolution times.
\n\tEscalate complex issues to second-line \/ third-line support as required.
\n\tMaintain accurate and complete ticket documentation.\u00a0<\/p>\n
End-User Support & Customer Service<\/p>\n
\tProvide support for desktops, laptops, printers, mobile devices, and peripherals.
\n\tAssist users with Microsoft 365, Teams, SharePoint, and common business applications.
\n\tSupport VPN, remote access, and email configuration.
\n\tConduct basic user training and guidance.\u00a0<\/p>\n
Hardware & Software Support<\/p>\n
\tInstall, configure, and maintain workstations and approved software.
\n\tPerform system imaging and deployment.
\n\tTroubleshoot hardware failures and coordinate repairs.
\n\tManage software updates and patching.<\/p>\n
User Account & Access Management<\/p>\n
\tCreate, modify, and disable user accounts (Active Directory \/ Entra ID).
\n\tReset passwords and manage MFA enrolments.
\n\tEnsure compliance with access control policies and segregation of duties.
\n\tMaintain audit trails for access changes.\u00a0<\/p>\n
Network & Connectivity Support<\/p>\n
\tTroubleshoot LAN\/Wi-Fi connectivity issues.
\n\tSupport printers and shared resources.
\n\tLiaise with service providers for ISP or telecom faults.\u00a0<\/p>\n
IT Asset & Inventory Management<\/p>\n
\tMaintain accurate IT asset register (hardware & software licences).
\n\tTrack equipment allocation and returns.
\n\tSupport stock control and warranty management.\u00a0<\/p>\n
Governance, Risk & Compliance Support<\/p>\n
\tAdhere to IT policies (Information Security, Acceptable Use, POPIA compliance).
\n\tReport security incidents promptly.
\n\tSupport internal and external IT audits.<\/p>\n
Minimum requirements
\nQualification Requirements<\/p>\n
\tNational Diploma or Degree in Information Technology \/ Computer Science \/ Information Systems \/ Network Engineering
\n\tPreferred Certifications: CompTIA A , CompTIA Network , Microsoft Certified: Modern Desktop
\n\tAdministrator Associate, ITIL Foundation and Microsoft 365 Fundamentals (MS-900)<\/p>\n
Experience \/ Skills Required<\/p>\n
\t2 to 4 years\u2019 experience in IT Helpdesk or Service Desk environment.<\/p>\n
Strong knowledge of:<\/p>\n
\tWindows Desktop and Server Operating Systems
\n\tMicrosoft 365 (Outlook, Teams, SharePoint)
\n\tActive Directory \/ Entra ID
\n\tBasic networking (TCP\/IP, DNS, DHCP)
\n\tVPN and remote desktop tools<\/p>\n
Familiarity with:<\/p>\n
\tITSM \/ ticketing systems (e.g., ServiceNow, Freshservice, ManageEngine)
\n\tEndpoint management tools (Intune, SCCM)
\n\tBasic cybersecurity practices
\n\tPersonal Attributes\/Behaviours\/Attitudes
\n\tAbility to diagnose and resolve technical issues systematically.
\n\tRoot cause analysis capability.
\n\tAbility to prioritise workload effectively.
\n\tStrong verbal and written communication.
\n\tAbility to explain technical concepts in simple terms.
\n\tCustomer-focused mindset.
\n\tProfessional telephone etiquette.
\n\tAbility to manage multiple tickets simultaneously.
\n\tDetail-oriented and accurate documentation.
\n\tTime management skills.<\/p>\n
Deadline:19th March,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"National Empowerment Fund","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Established by the National Empowerment Fund Act No 105 of 1998 (NEF Act), the National Empowerment Fund (the NEF) is a driver and thought-leader in promoting and facilitating black economic participation by providing financial and non-financial support to black-owned and managed businesses, and by ... read morepromoting a culture of savings and investment among black people. The operations of the NEF are governed by the Public Finance Management Act No 1 of 1991 (PFMA), including the National Treasury Regulations, the King III Report on Governance for South Africa and the Protocol on Corporate Governance in the Public Sector, 2002. The process of industrialisation must be underpinned by transformation. Through measures like preferential procurement and the black industrialists programme, we are developing a new generation of black and women producers that are able to build enterprises of signifi cant scale and capability. We will improve our capacity to support black professionals, deal decisively with companies that resist transformation, use competition policy to open markets up to new black entrants, and invest in the development of businesses in townships and rural areas. Radical economic transformation requires that we fundamentally improve the position of black women and communities in the economy, ensuring that they are owners, managers, producers and financiers.\u201d","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":["post-32023","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-contract"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/32023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=32023"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=32023"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=32023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}