Introduction<\/p>\n
\tTracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle\u2014from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker\u2019s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker\u2019s offerings.<\/p>\n
Job description
\nDelivery: \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n
\tProvide Pre and Post Sales support to internal sales, partners and customers.
\n\tUnderstanding of policy, planning and strategy of customers in the various channels is required
\n\tAssist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
\n\tAssist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
\n\tUse customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
\n\tDevelop and manage a project plan, identify key internal and\/or external resources required to make the product roll out project successful and prepare detailed status reports.
\n\tCoordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
\n\tAct as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
\n\tFacilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
\n\tManage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
\n\tWork as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
\n\tReview customer KPI\u2019s monthly and develop plans for improvement where necessary together with the account managers for their customers.
\n\tProvide product solution training to both internal and external parties
\n\tCompile Product Solution training material and other collateral for internal and external use.
\n\tPerform other duties, special projects and overall support as assigned by the Product Manager.<\/p>\n
Processes and Standards: \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n
\tAdministrative tasks of all deliverables
\n\tQuality assurance of deliverables produced
\n\tResearching business opportunities and market trends
\n\tEnsure that the best practice, processes and standards are followed (ISO 9001)
\n\tResolve all customer queries efficiently, and within agreed timelines.<\/p>\n
Training: \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n
\tTraining to internal and external parties
\n\tPersonal training and development that is aligned to the job profile<\/p>\n
Behavioral Competencies:\u00a0<\/p>\n
\tExcellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups \/ teams.
\n\tHighly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
\n\tExcellent analytical skills with an ability to translate complex data and document concisely.
\n\tStrong relationship building skills with focus on the customer.
\n\tStrong verbal and written communication skills
\n\tStrong facilitation, interview and negotiation skills
\n\tHolistic approach: ability to manage the detail, balanced with a strategic view
\n\tStrong stakeholder management skills
\n\tAbility to work simultaneously on several different initiatives displaying excellent time management and organisational skills
\n\tDisplays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
\n\tAnalytical thinking
\n\tDemonstrate business acumen
\n\tTeamwork – Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.<\/p>\n
Minimum requirements<\/p>\n
\tCertificate in Business Administration, Project Management or Relevant Work Experience
\n\tPrevious Project Management \/ Support \/ Training experience would be advantageous
\n\tTraining on related areas and skills would be advantageous<\/p>\n
Deadline:18th March,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/careers.tracker.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Tracker Connect (Pty) Ltd","_company_website":"http:\/\/careers.tracker.co.za","_company_tagline":"Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region\u2019s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the... read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM\u2019s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker\u2019s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: \u00e2\u20ac\u00a2 We each take responsibility \u00e2\u20ac\u00a2 We live service excellence \u00e2\u20ac\u00a2 We all pull together \u00e2\u20ac\u00a2 We each show respect \u00e2\u20ac\u00a2 We are committed to transformation \u00e2\u20ac\u00a2 We all make a plan Darrenwood, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-32065","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/32065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=32065"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=32065"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=32065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}