A growing organisation is seeking a technically capable IT Systems & Support Coordinator to support both the company\u2019s hybrid software environment and on-site IT infrastructure.
\n\tThis role requires a hands-on IT professional who can manage multi-platform systems, provide user support, and maintain hardware and network infrastructure. The successful candidate will also play a key role in training staff and customers on internal systems and software platforms.
\n\tYou will act as the primary on-site support resource ensuring systems run smoothly, technical issues are resolved efficiently, and users are trained to confidently utilise the organisation\u2019s technology platforms.<\/p>\n
Minimum Requirements:<\/p>\n
\tDiploma or Degree in Information Technology, Computer Science or related field
\n\tMinimum of 2 \u2013 3 years\u2019 experience within an IT support or systems support environment
\n\tExperience supporting hybrid environments including Google Workspace and Microsoft Office \/ Microsoft Teams
\n\tStrong hardware troubleshooting and maintenance experience
\n\tPractical knowledge of networking and cabling installations
\n\tStrong communication skills with the ability to train non-technical users
\n\tAbility to work independently and prioritise technical issues effectively
\n\tCompTIA A+, Network+ or Security+ certifications
\n\tMicrosoft or Google platform certifications
\n\tExperience working with ticketing systems<\/p>\n
Duties and Responsibilities:
\nSystems & Software Support:<\/p>\n
\tProvide technical support for a hybrid environment utilising Google Workspace and Microsoft Office applications.
\n\tSupport Microsoft Teams integration and collaboration tools.
\n\tAssist users with software troubleshooting and system access issues.<\/p>\n
Application & Platform Management:<\/p>\n
\tManage the Freshdesk support portal and track support requests.
\n\tConduct functional testing on internal applications and SaaS platforms following updates or patches.
\n\tEnsure applications remain functional and accessible for business operations.<\/p>\n
Hardware & Infrastructure Support:<\/p>\n
\tInstall and maintain network points and cabling infrastructure.
\n\tPerform preventative maintenance on company hardware including laptops, desktops and peripherals.
\n\tDiagnose and repair hardware issues to minimise operational downtime.<\/p>\n
User Support & Training:<\/p>\n
\tProvide onboarding and refresher training to employees on internal systems and collaboration tools.
\n\tAssist customers and staff with troubleshooting company systems and applications.
\n\tTranslate technical issues into clear, user-friendly instructions.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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