This is a strategic client partnership role responsible for strategic accounts, driving ROI, and managing executive\u2011level relationships. You will act as a trusted advisor to your clients, leading strategic discussions, improving adoption, and ensuring the long\u2011term success of MRI\u2019s solutions as well as being a point of escalation for operational and other issues that may arise.
\n\tYou will coordinate across Sales, Professional Services, Finance and Support to ensure the client experience is seamless and value\u2011driven.
\n\tThis role requires someone dynamic, articulate, confident, and exceptionally organised \u2014 someone who can communicate at C\u2011Suite level, manage complex tasks, and maintain meticulous documentation.<\/p>\n
Key Responsibilities<\/p>\n
\tBuild strong influential relationships with senior and executive stakeholders within assigned accounts
\n\tMonitor and improve client health, usage, and satisfaction using MRI best practices and tools.
\n\tConduct proactive check\u2011ins to validate account sentiment and ensure MRI\u2019s data aligns with client experience.
\n\tIdentify risks early and execute recovery plans to protect account health.
\n\tCoordinate across Account Management, Professional Services, Billing and Support to ensure a smooth and cohesive client journey.
\n\tDrive internal accountability when the client experience requires intervention or escalation.
\n\tRepresent the \u201cvoice of the client\u201d and support continuous improvement initiatives.
\n\tServe as the escalation point for complex client issues, ensuring appropriate prioritisation and leadership visibility.
\n\tManage escalations from initiation through resolution with clear communication and follow\u2011through.
\n\tMaintain accurate records, documentation, account plans, and communication logs.
\n\tStay current on MRI\u2019s product suite, integrations, and roadmap to enable strategic client discussions.<\/p>\n
Requirements <\/p>\n
\tMinimum 3 years in Client Success, Account Management, Professional Services, or Strategic Relationship Management.
\n\tProven ability to manage C\u2011Suite and senior\u2011level client engagements.
\n\tExperience presenting ROI, business insights, and strategic recommendations.
\n\tBackground in Real Estate or Financial Services is advantageous.<\/p>\n
Skills & Competencies<\/p>\n
\tExcellent verbal and written communication \u2014 confident, polished, and impactful.
\n\tStrong strategic thinking combined with disciplined task management and follow\u2011through.
\n\tAdvanced project and stakeholder management skills.
\n\tHighly organised with exceptional documentation habits.
\n\tTechnically savvy; Salesforce experience required.
\n\tAbility to influence outcomes across cross\u2011functional teams.<\/p>\n
We\u2019re obsessed with making this the best job you\u2019ve ever had!\u00a0<\/p>\n
We want our teams to love working here, so we\u2019ve created some incredible perks for you to enjoy:\u00a0<\/p>\n
\tWe want our staff to love working here, and so we\u2019ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group\u00a0
\n\tHave confidence in your health with our offered Medical Aid Scheme. \u00a0
\n\tInvest in our competitive Personal Pension plan and help set you up for your future.\u00a0
\n\tBig on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).\u00a0\u00a0
\n\tEnjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of “Flex Time Off” to be used whenever and however you choose!
\n\tFurther your professional development with our Tuition Reimbursement Schemes\u00a0\u00a0
\n\tEnjoy the flexibility of working from anywhere in the world for two weeks out of the year!<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
mrisoftware.wd501.myworkdayjobs.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/mrisoftware.wd501.myworkdayjobs.com","_company_name":"MRI Software","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI\u2019s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapid... read morely changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit http:\/\/www.mrisoftware.com.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[13],"job-types":[12],"class_list":{"0":"post-32303","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/32303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=32303"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=32303"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=32303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}