Your Role at\u00a0impact.com:<\/p>\n
\tThe Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.
\n\tThe focus is not only launching programs but also on enabling customers to reach\u00a0initial value quickly and efficiently.<\/p>\n
What You’ll Do:<\/p>\n
\tManage the onboarding lifecycle from kickoff to activation.
\n\tGuide customers through platform setup, integrations, and program configuration.
\n\tDeliver onboarding sessions and training to clients.
\n\tEnsure customers follow best practices for successful program setup.
\n\tIdentify and resolve common onboarding challenges.
\n\tMaintain project timelines and ensure milestone completion.
\n\tCollaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
\n\tLeverage onboarding playbooks, templates, and scalable resources.
\n\tTrack onboarding progress and communicate status to stakeholders.<\/p>\n
What You Have:<\/p>\n
\tStrong project management and organizational skills
\n\tAbility to communicate technical concepts to non-technical audiences
\n\tClient-facing experience in onboarding, implementation, or customer success
\n\tAbility to manage multiple onboarding projects simultaneously
\n\t2+ years experience in customer-facing roles
\n\tExperience in client onboarding, affiliate\/influencer management, or customer success is preferred<\/p>\n
Apply via company website ( ) or<\/p>\n
job-boards.greenhouse.io<\/p>\n
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