Summary<\/p>\n
\tWe are seeking a proactive and detail-oriented\u00a0Training Manager\u00a0to lead organizational change management and training activities across technology solution initiatives and related releases.
\n\tThis role will be responsible for developing and executing change strategies, creating communication and training materials, coordinating training delivery, and ensuring business readiness for system and process changes.
\n\tThe ideal candidate will have strong communication skills, a solid understanding of change adoption best practices, and experience supporting large-scale transformation or technology-driven projects.<\/p>\n
Key Responsibilities<\/p>\n
\tPartner with project teams to plan and execute change management strategies that promote user adoption and minimize disruption.
\n\tDevelop and maintain a structured change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
\n\tDesign, develop, and deliver training content (presentations, job aids, e-learning modules, and videos) tailored to various user groups.
\n\tCoordinate and schedule training sessions (virtual and\/or in-person), ensuring participation across impacted teams and regions.
\n\tManage communications related to business and system changes, including announcements, updates, and stakeholder briefings.
\n\tEstablish and maintain a centralized repository for training materials, job aids, FAQs, and user support documentation.
\n\tCollaborate with business and functional leads to identify training needs for ongoing releases and initiatives.
\n\tConduct post-training evaluations and gather user feedback to measure effectiveness and continuously improve delivery.
\n\tAct as the primary point of contact for end-user queries related to change initiatives and training support.
\n\tMaintain documentation for change and training activities to support knowledge transfer and ongoing reference.
\n\tEnsure all change and training activities align with organizational governance and compliance standards.
\n\tDrive continuous improvement in change management and training practices across the program.<\/p>\n
Qualifications<\/p>\n
\tBachelor’s degree in Communications, Human Resources, Organizational Development, Business, or a related field.
\n\t3+ years of experience in change management, training, or communications within large-scale transformation or technology solution environments.
\n\tProven ability to plan and execute end-to-end change management and training initiatives.
\n\tStrong written and verbal communication skills in\u00a0both English and French.
\n\tExperience designing and delivering training across multiple formats (instructor-led, virtual, and self-paced learning).
\n\tAbility to engage with diverse stakeholders and adapt messaging for different audiences.
\n\tExperience working within structured governance or compliance-driven environments.
\n\tProficiency in standard business tools (e.g., document creation, presentations, collaboration platforms).
\n\tStrong organizational skills with the ability to manage multiple priorities in a fast-paced environment.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
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