Job Description<\/p>\n
General Responsibilities<\/p>\n
\tEffectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
\n\tEffectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
\n\tEffectively utilises property management software and tools to monitor the preferences of Hotel Guests
\n\tEffectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
\n\tEnsures efficient collaboration and communication with other service departments<\/p>\n
Customer Specific Responsibilities<\/p>\n
\tAssists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
\n\tEnsures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
\n\tAssists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.<\/p>\n
People Specific Responsibilities<\/p>\n
\tWith the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
\n\tActively participates in the continuous development of Self and Department Team Members
\n\tConscientiously participates in personal feedback and performance appraisals
\n\tActively supports an environment that contributes to positive employee engagement and commitment to the job.<\/p>\n
Quality Specific Responsibilities<\/p>\n
\tEnsures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
\n\tNotices and communicates opportunities to further improve quality standards
\n\tResponds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
\n\tWorks accurately with systems and methods that capture and communicate Guests\u2019 preferences, likes and dislikes as appropriate without compromising their privacy.<\/p>\n
Finance Specific Responsibilities<\/p>\n
\tPerforms a daily \u201cPit-Check\u201d process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
\n\tLooks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
\n\tReports imminent \u2018stock-outs\u2019 to avoid service compromise
\n\tActively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.<\/p>\n
Qualifications<\/p>\n
Knowledge and Experience<\/p>\n
\tAbility to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
\n\tQualification in Hospitality Management \/ Leadership
\n\tSignificant Background in Front Office Service of a luxury hotel
\n\t2 years of previous experience in hospitality Front Office operations of a luxury hotel
\n\tProficient user in OPERA Cloud<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
careers.accor.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.accor.com","_company_name":"Hyde","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Hyde Johannesburg Rosebank is a stylish, bohemian-inspired boutique hotel in Johannesburg's Rosebank, featuring 131 rooms, the Proud Mary restaurant, and Workshop17 co-working spaces near the Gautrain station. It offers trendy, walkable access to shopping, art galleries, and cafes.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-32725","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/32725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=32725"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=32725"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=32725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}