Introduction<\/p>\n
\tTracker has been South Africa\u2019s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Consultant in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This candidate will be responsible to drive customer growth, conversion, service excellence, retention, and overall customer value for Tracker by delivering exceptional sales and service across consumer and business channels. This role focuses on lead conversion, upselling and cross-selling Tracker products and value-added services, while ensuring strict adherence to quality, FAIS, and customer experience standards.<\/p>\n
Job description<\/p>\n
\tDrive customer growth, conversion, retention, and overall customer value across consumer and business channels.
\n\tHandle inbound and outbound sales, retention, and service calls in line with campaign objectives.
\n\tConvert leads to contracts and secure referrals in accordance with standard operating procedures.
\n\tUpsell and cross-sell Tracker products, value\u2011added services, and accessories in line with policies and targets.
\n\tNegotiate product and service adjustments based on customer needs, pricing structures, and Tracker\u2019s sales and retention strategy.
\n\tDeliver an exceptional customer experience through strong product, system, and service knowledge.
\n\tResolve customer queries, complaints, and escalations efficiently and professionally in line with SOPs and quality standards.
\n\tAchieve productivity targets, service level agreements (SLAs), turnaround times, and conversion metrics.
\n\tAdhere to quality assurance frameworks, objection\u2011handling scripts, and campaign\u2011specific requirements.
\n\tMaintain full compliance with FAIS, Treating Customers Fairly (TCF), and all regulatory and internal policies.
\n\tProvide accurate and timely feedback to stakeholders on lead status, performance, and customer outcomes.
\n\tSupport workforce optimisation and operational efficiency initiatives by adhering to schedules and procedures.
\n\tConsistently demonstrate and live the Tracker CARE values of Care, Accountability, Respect, and Excellence.<\/p>\n
Minimum requirements<\/p>\n
\tMatric (Essential)
\n\tRE5 (Essential)
\n\tFAIS Accreditation (Essential)
\n\tMS Office knowledge (Basic or Intermediate Excel)
\n\tMinimum 3 years\u2019 contact centre experience in a sales environment
\n\tResults-driven with strong initiative
\n\tCustomer-centric mindset
\n\tStrong negotiation and objection-handling skills
\n\tResilient with high stress tolerance
\n\tAnalytical with attention to detail
\n\tEffective conflict management abilities
\n\tTeam player with leadership potential
\n\tPersistent and driven to exceed targets<\/p>\n
Deadline:27th March,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/careers.tracker.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Tracker Connect (Pty) Ltd","_company_website":"http:\/\/careers.tracker.co.za","_company_tagline":"Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region\u2019s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the... read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM\u2019s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker\u2019s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: \u00e2\u20ac\u00a2 We each take responsibility \u00e2\u20ac\u00a2 We live service excellence \u00e2\u20ac\u00a2 We all pull together \u00e2\u20ac\u00a2 We each show respect \u00e2\u20ac\u00a2 We are committed to transformation \u00e2\u20ac\u00a2 We all make a plan Darrenwood, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-32738","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/32738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=32738"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=32738"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=32738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}