Main Purpose of The Role:<\/p>\n
\tThe retention account manager is responsible for nurturing and expanding relationships with an organization’s most significant clients. This role involves strategic planning, consistent communication, and in-depth understanding of client needs to ensure satisfaction and loyalty.
\n\tBy acting as the primary liaison between the clients and various internal departments, the account manager ensures seamless service delivery and identifies opportunities for business growth.
\n\tThis individual will also analyze client metrics and market trends to tailor solutions, thereby driving revenue and fostering long-term partnerships.\u00a0<\/p>\n
Minimum Requirements:<\/p>\n
\tProven experience – Minimum 5 years Key Account Management \/ Retentions experience in the logistics industry.
\n\tStrong presentation and public speaking skills
\n\tDemonstrated success in managing and growing key accounts in a region and meet monthly and annual retention targets that have been set.\u00a0
\n\tSupport all aspects of the account relationship as a primary point of contact for customer\u00a0
\n\tAbility to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.\u00a0
\n\tAbility to analyze and interpret sales data and account performance metrics
\n\tCollaborate with internal teams to address customer issues effectively.\u00a0
\n\tMaintain accurate records of customer interactions, transactions, and enquiries via CRM.\u00a0
\n\tGenerate key performance monthly reports as needed to track customer service metrics and performance.\u00a0
\n\tIdentify root causes of customer issues and implement solutions to prevent recurrence.\u00a0
\n\tCommunicate customer feedback and insights to relevant stakeholders for continuous improvement.\u00a0
\n\tStrive to exceed customer expectations by delivering exceptional service and building strong relationships.\u00a0
\n\tHelp identify all potential risks and develop mitigation plans.\u00a0
\n\tIdentify and implement continuous Improvement initiatives.\u00a0
\n\tMaintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base.\u00a0
\n\tWork closely with Operations to deliver high level of service to customers.\u00a0
\n\tWorks with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution.\u00a0
\n\tProactively manage and monitor and present customer\/\u2019s KPI\u2019s through data quality processes.\u00a0
\n\tBecome a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.\u00a0
\n\tAnalysis of sales-related information and report weekly to the regional sales manager.\u00a0
\n\tMaintaining client data and updating regularly.\u00a0
\n\tContinuous reporting on competitor and industry analysis.\u00a0
\n\tAssist in tender\/proposal production and delivery (preparation and presentation)\u00a0
\n\tCreate sustainable value for customers by adopting an innovative approach to their business.\u00a0
\n\tMeet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.\u00a0
\n\t\u00a0
\n\tElectives
\n\tStrong personal characteristics, energy, drive, focus, motivation, responsibility.\u00a0
\n\tSelf-motivated and ability to use own initiative, with the ability to work without supervision.\u00a0
\n\tWell-developed time management skills – ability to work to deadlines and with timetables.\u00a0
\n\tMultitasking is essential.\u00a0
\n\tProject management of initiatives where required.\u00a0
\n\tThe ability to seek opportunities for synergy and integration\u00a0
\n\tBusiness acumen \u2013 analyzing financial information, dealing with complexity, problem solving and using sound judgment.\u00a0
\n\tIdentifying critical operational or other issues and recommending solutions\u00a0
\n\tAbility to continuously review \/ refine processes to achieve the optimal solution\u00a0
\n\tStrong administrative skills with high attention to detail\u00a0
\n\tStrong business development skills\u00a0
\n\tStrong negotiation and conflict resolution skills\u00a0<\/p>\n
Computer packages:<\/p>\n
\tMS Outlook, Excel, PowerPoint (Intermediate).
\n\tAdvanced skill would be advantageous.<\/p>\n
Qualifications:<\/p>\n
\tMatric (Essential).<\/p>\n
Duties and Responsibilities:<\/p>\n
\tMaintain and grow the existing client base in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.\u00a0
\n\tManage client relationships.\u00a0
\n\tMonthly billing and financial reporting shared with the various stakeholders.\u00a0
\n\tGeneral administrative duties \u2013 daily.\u00a0
\n\tRepresent the DSV brand.\u00a0
\n\tAnalysis of sales related information and report weekly to Regional Sales Manager.\u00a0
\n\tMaintaining client data and update regularly.\u00a0
\n\tContinuous reporting on competitor and industry analysis.\u00a0
\n\tAssist in tender\/proposal production and delivery. (preparation and presentation)\u00a0
\n\tCreate sustainable value for customers by adopting an innovative approach to their business.\u00a0
\n\tEnsure that the required monthly and accumulative targets are met.\u00a0
\n\tImplementation and communication of signed business is shared with all stakeholders.\u00a0
\n\tManagement of debtor\u2019s days of clients within the company\u2019s requirements.\u00a0
\n\tEnsure regular Inter department communication.\u00a0
\n\tIdentifying cross silo solutions and work with other Department heads to ensure successful partnerships.\u00a0
\n\tEnsure all client files are updated and maintained as per the company procedures and Quality Management System.\u00a0
\n\tCarry out any other duties as may be requested by Management.\u00a0
\n\tUpdate and maintain the internal CRM System.\u00a0
\n\tMeet the expected client call ratio KPI as indicated by your manager.\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.dsv.com\/About-DSV ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"DSV","_company_website":"http:\/\/www.dsv.com\/About-DSV","_company_tagline":"In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world\u2019s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers\u2019 entire supply chain by tra... read morensporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Vision and strategy Our vision is supported by five strategic focus areas that set the ambition for DSV. We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner. 1st Floor Podium, John Ross House, 22-36 Margaret Mncadi Avenue Durban 4001 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-32833","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/32833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=32833"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=32833"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=32833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}