Job Purpose<\/p>\n
\tResponsible to provide exceptional, personalised luggage, transport and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable.<\/p>\n
Key Performance Areas<\/p>\n
Prepared Work Environment<\/p>\n
\tIdentify issues with regards the workstation appearance\/ functioning of equipment and systems
\n\tConduct inspections of vehicles and identify any issues to be addressed
\n\tCheck overall cleanliness of vehicles, parking areas and general porte cochere area
\n\tCheck fuel levels and ensure car is ready to transport guests
\n\tReview the arrival and VIP lists daily and understands special requirements
\n\tBe aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
\n\tCo-ordinate the scheduling of maintenance of vehicles when necessary\u00a0
\n\tAssist in preparing and distributing welcome \/ VIP amenities.\u00a0
\n\tBe familiar with the hotel and resort facilities, promotions and activities<\/p>\n
Transporting services<\/p>\n
\tCo-ordinate and park vehicles of visiting guests and residents
\n\tAssist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination\u00a0
\n\tPlan routes to destination
\n\tLog transport to external destinations and file necessary documentation
\n\tRaise charges\u00a0
\n\tMay be required to collect and deliver other items as requested by management<\/p>\n
Delivered Luggage Services<\/p>\n
\tCollect guest luggage and equipment on arrival and take through to front desk
\n\tTag baggage items and return the identification slips to guests.
\n\tInspects guest room for order and adequate supplies and informs guests of room amenities
\n\tDelivers faxes, messages, packages and flowers to guests rooms and other offices.
\n\tCollect, tag and deliver group luggage.
\n\tAssist guests with long term luggage storage requests by safely storing\u00a0 and providing ticketing for guest coats and personal items.
\n\tUpdate and file any luggage documentation
\n\tTransport departing guests\u2019 luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.\u00a0<\/p>\n
Customer Engagement\u00a0<\/p>\n
\tBe present at the porte cochere and maintain proper decorum at all times.
\n\tConnect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
\n\tInteract with guests and provide professional service standards and solutions to questions and enquiries
\n\tIdentifies customers and understand their preferences
\n\tHandle any customer complaints, requests and \/ or suggestions to resolution, escalating if necessary
\n\tEscort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
\n\tAssist with answering the telephone at the concierge desk and porte cochere<\/p>\n
Job Requirements<\/p>\n
Education<\/p>\n
\tGrade 12
\n\tDriver License with a PDP\u00a0<\/p>\n
Experience<\/p>\n
\tExperience in a customer service environment is an advantage\u00a0<\/p>\n
Skills and Knowledge<\/p>\n
\tDealing with Customers
\n\tProblem solving\u00a0
\n\tChecking
\n\tCollecting information
\n\tVerbally informing
\n\tTeam Co-operations\u00a0
\n\tFriendly presentable individual
\n\tEmotionally mature and able to work under pressure
\n\tHotel Product Knowledge (facilities and activities)
\n\tKnowledge of the area and important landmarks in the area Luggage procedures
\n\tEnglish Verbal and Written Communication skills
\n\tBasic PC skills
\n\tBasic knowledge of Opera
\n\tRead directions and maps
\n\tMake use of a GPS device
\n\tDriving skills\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-33013","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33013"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33013"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}