About the Role<\/p>\n
\tAs an Account Executive, you will take full ownership of a diverse portfolio of clients, acting as a trusted advisor, strategist, and commercial driver. This is a multifaceted role combining service excellence, relationship leadership, and growth enablement.<\/p>\n
You will operate across six key dimensions:<\/p>\n
\tStrategy Driver | Operational Oversight | Relationship Owner | Sales Farmer | Technology Champion | Commercial Owner<\/p>\n
Key Responsibilities
\nOperational Oversight<\/p>\n
\tEnsure seamless service delivery aligned to SLAs and client expectations.
\n\tDevelop a deep understanding of client contracts and translate requirements into operational outcomes.
\n\tFacilitate regular operational reviews with internal teams to identify improvements and opportunities.
\n\tCoordinate vendors and third-party providers where required.
\n\tLead monthly service reviews and support escalation and crisis management when needed.<\/p>\n
Relationship Ownership<\/p>\n
\tBuild and nurture strong relationships with executive stakeholders and decision-makers.
\n\tAct as the Single Point of Contact for client engagement.
\n\tStrengthen partnerships through proactive engagement, events, and value-driven interactions.<\/p>\n
Sales & Growth (Sales Farmer)<\/p>\n
\tIdentify opportunities for upsell and cross-sell within existing accounts.
\n\tAnalyse client environments to recommend new services, solutions, or improvements.
\n\tDevelop proposals and quotations aligned to client strategy.
\n\tMaintain accurate weekly forecasts within CRM systems.<\/p>\n
Technology Champion<\/p>\n
\tStay informed on emerging technologies and align them to client environments.
\n\tLead workshops to shape client technology roadmaps.
\n\tMaintain awareness of infrastructure lifecycle and warranty status.<\/p>\n
Commercial Ownership<\/p>\n
\tDrive SLA renewals and manage contract lifecycle.
\n\tEnsure engagements remain profitable and aligned to client outcomes.
\n\tReview agreements and optimise IT spend in collaboration with clients.<\/p>\n
Strategic Leadership<\/p>\n
\tDevelop account strategies to enhance client value and satisfaction.
\n\tAlign Netsurit services with client business goals and long-term plans.
\n\tBuild actionable roadmaps that deliver measurable outcomes.<\/p>\n
Qualifications & Experience<\/p>\n
\t5\u201310 years experience in IT services, consulting, or managed services environments.
\n\tBackground in outsourcing, service delivery, or client-facing technology roles.
\n\tStrong commercial acumen with exposure to financial and contract management.
\n\tExperience in sales, account growth, or solution positioning.
\n\tWorking knowledge of ITIL or service management principles.<\/p>\n
Core Competencies<\/p>\n
\tStrategic thinking and business insight
\n\tRelationship building and stakeholder influence
\n\tProblem solving and solution orientation
\n\tPlanning, organisation, and foresight
\n\tCommercial ownership and accountability
\n\tClient-centric mindset<\/p>\n
Technical & Professional Skills<\/p>\n
\tExcellent written and verbal communication skills.
\n\tStrong presentation and facilitation abilities.
\n\tExperience with PSA\/reporting tools such as ConnectWise and BrightGauge.
\n\tFamiliarity with analytics and reporting tools.
\n\tAdvanced Microsoft Excel skills.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.netsurit.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Netsurit","_company_website":"http:\/\/www.netsurit.com","_company_tagline":"\"Surround yourself with the dreamers and the doers, the believers and thinkers but most of all surround yourself with those who see greatness within you...\u201d - Edmund Lee Why do we do what we do? How do we believe we truly make a difference in the lives of our people and our clients? The answer lie... read mores in our cause: Supporting the Dreams of the Doers. At Netsurit, our People come first - before Clients and before Profits. Over the years we have learned that great talent in the IT industry don\u2019t just want the opportunity to do great work, they also want to lead a balanced life - we provide our People with the opportunity for both through our Dreams Programme, which is the foundation of our culture. We know, you\u2019re probably saying \"wtf?\u201d. The Dreams Programme is our way of helping our People understand what they really want from their lives and then supporting them in the achievement of their greatest goals and dreams. It still feels like a dream when we think back to 1995 where it all began while we were still at University and selling computers and engineering calculators to our fellow students and anyone else who would buy them. Over the past 5 years we have enjoyed a 36% compounded annual growth rate and we are proud to count some of South Africa\u2019s greatest companies as our clients. We have laid out an audacious plan for 2020 which is centred on significant growth and at the same time, protecting our culture, which we believe is our greatest competitive advantage. The two business areas driving this growth are Managed Services and Solutions Architecture and we have been acknowledged for our excellence by our clients and have been the recipient of international awards that we are very proud of. Our growth is driven through offices in New York, Johannesburg, Cape Town, Durban, and Vietnam with additional growth plans in the UK. \"It always seems impossible until it\u2019s done\u201d - Nelson R Mandela 14th St Sandton 2063 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-33075","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33075"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33075"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}