Job Description:<\/p>\n
\tThe Site Solutions Manager will be assigned to a mining customer site(s) where they will serve as the primary point of contact for the customer, dealer, and all internal Caterpillar stakeholders. Their primary responsibility will be to manage the overall site performance and deliver on customer expectations. This role is pivotal in addressing customer business needs by developing and delivering solutions opportunities.
\n\tThe Site Solutions Manager will play a crucial role in understanding the customer’s needs, applications, future mine plans, and ensuring that Caterpillar’s solutions align with the customer\u2019s goals. By creating and leading dotted-line site teams, they will leverage enterprise-wide resources to identify solutions that deliver customer-driven site goals. Their ability to oversee business risks, escalate issues as needed, and establish effective communication plans will be essential in driving a world class customer experience
\n\tThis position works in partnership with Commercial Managers, Product Support Managers and other enterprise resources to monitor, manage, and resolve issues related to customer productivity, cost, and safety. They will act as a recognized advocate for the customer, securing the commitment of Caterpillar and dealer resources to ensure continued customer satisfaction. Additionally, they will consult with various departments within Caterpillar to stay informed about the evolving direction and strategies of key industry leaders.
\n\tTheir efforts will have a direct impact on the customer base, driving customer development and retention, and ultimately will contribute to the overall success of Caterpillar’s business at the site.<\/p>\n
Work location: Johannesburg, South Africa<\/p>\n
What you will do:<\/p>\n
\tServe as the primary point of contact for the customer and dealer at the site and centralized engineering departments.
\n\tManage day-to-day relationships at the site(s).
\n\tIntimately know and understand the customer, their applications, needs, and future mine site plans.
\n\tLiaise and direct all internal Caterpillar enterprise resources to ensure alignment among groups such as Change Management, Safety Services, Fleet Management, Product Support, Condition Monitoring, Site Performance Managers, MineStar Site Managers, etc.
\n\tAct as a consultant to dealer and customer operations and maintenance managers as well as executive management advising on strategic direction for proper solutions selection, business risk management, equipment management, and operations activities.
\n\tOversee Caterpillar business risk and escalate issues as needed.
\n\tEstablish and execute communication plans with the site, dealer, and Caterpillar.
\n\tDeliver performance through relentless execution.
\n\tMonitor, manage, report on, and resolve issues related to customer satisfaction, product health, and future solutions needs.
\n\tCreate and maintain an active “window into Cat” for key customer decision makers.
\n\tGather key customer VOC for incorporation into solutions design, Product Problem Resolutions and\/or New Product Introduction.
\n\tAct as a recognized advocate for customers in securing the commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.
\n\tConsult with various departments within Caterpillar regarding the evolving direction and strategies that key industry leaders are adopting for the future.<\/p>\n
What you have:<\/p>\n
\tCustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
\n\tService Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
\n\tEffective Communications: Understanding effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
\n\tRelationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Must have strong emotional intelligence, possessing the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences at dealer and customer operational level.
\n\tTechnical Excellence: Knowledge of a broad range of Caterpillar and dealer offerings and various application methods; ability to develop and provide solutions to significant technical challenges.<\/p>\n
Basic Requirements:<\/p>\n
\tBachelor\u2019s degree or equivalent experience.
\n\t10+ years of mining-related application and operations experience.
\n\tPrevious field experience or account management experience.
\n\tAbility to align incentives and goals tied to site performance.
\n\tProject management experience.
\n\tEnglish Pre Advanced<\/p>\n
Top Candidates will also have:<\/p>\n
\tProven track record of delivering on customer expectations.
\n\tStrong problem-solving and decision-making abilities.
\n\tExtensive experience with Caterpillar products and services.
\n\tExperience with financial and accounting principles.
\n\tProven ability to work across the enterprise to achieve results.
\n\tStrong product\/application background (including familiarity with mining customers, business drivers, KPIs, and metrics).
\n\tFamiliarity with company policies and procedures with a strong mining divisional background.
\n\tAbility to build strong relationships with various stakeholders.<\/p>\n
Deadline:13th April,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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