Job Description<\/p>\n
Key Responsibilities:<\/p>\n
\tClient Portfolio Management:\u00a0Take end-to-end ownership of key accounts from an IT operations perspective.
\n\tIT Service Management & Delivery:\u00a0Lead operational reviews on SLA adherence and ongoing projects with clients and internal stakeholders. Participate in service operations reviews and new business growth discussions.
\n\tBusiness Value Creation:\u00a0Identify, implement, and review service improvement initiatives. Drive productivity improvements and manage operational costs effectively.
\n\tCompliance & Information Security:\u00a0Ensure operational compliance in client processes. Collaborate with Internal Audit teams to meet compliance requirements.
\n\tClient Liaison:\u00a0Understand delivery requirements and communicate expectations effectively to internal teams.
\n\tIncident Management:\u00a0Maintain a major incidents database, capturing client process downtimes and application issues for future reference.
\n\tOperational Oversight:\u00a0Conduct floor visits, manage assets, and ensure service delivery standards across offices.
\n\tProject Management:\u00a0Manage new implementations, transitions, and projects, including Greenfield site\/building setups.
\n\tGlobal Collaboration:\u00a0Interact with teams across India, the Philippines, and the US, working with SMEs to ensure seamless operations.<\/p>\n
Responsibilities<\/p>\n
Key Responsibilities:<\/p>\n
\tClient Portfolio Management:\u00a0Take end-to-end ownership of key accounts from an IT operations perspective.
\n\tIT Service Management & Delivery:\u00a0Lead operational reviews on SLA adherence and ongoing projects with clients and internal stakeholders. Participate in service operations reviews and new business growth discussions.
\n\tBusiness Value Creation:\u00a0Identify, implement, and review service improvement initiatives. Drive productivity improvements and manage operational costs effectively.
\n\tCompliance & Information Security:\u00a0Ensure operational compliance in client processes. Collaborate with Internal Audit teams to meet compliance requirements.
\n\tClient Liaison:\u00a0Understand delivery requirements and communicate expectations effectively to internal teams.
\n\tIncident Management:\u00a0Maintain a major incidents database, capturing client process downtimes and application issues for future reference.
\n\tOperational Oversight:\u00a0Conduct floor visits, manage assets, and ensure service delivery standards across offices.
\n\tProject Management:\u00a0Manage new implementations, transitions, and projects, including Greenfield site\/building setups.
\n\tGlobal Collaboration:\u00a0Interact with teams across India, the Philippines, and the US, working with SMEs to ensure seamless operations.<\/p>\n
Qualifications<\/p>\n
Qualifications:<\/p>\n
\tGraduate or higher; Master\u2019s degree is a plus.
\n\t12\u201314 years of relevant industry experience, including large-scale operations management.
\n\tProven ability to take end-to-end ownership of technology operations, assets, and service delivery.<\/p>\n
Required Skills & Experience:<\/p>\n
\tStrong technical knowledge of Networking, Systems, Voice, and business applications.
\n\tIndustry-recognized certifications (e.g., ITIL\/ITSM) are advantageous.
\n\tFamiliarity with project management methodologies.
\n\tExcellent communication skills, capable of engaging stakeholders at all levels.
\n\tUnderstanding of enterprise business processes, IT operations, and IT processes.
\n\tProficient in MS Office, MS Project, and Visio.
\n\tExperience managing large-scale operations (5,000\u201310,000 end users).
\n\tExperience with new implementations, transitions, and Greenfield setups preferred.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"EXL South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration \u2013 and we\u2019ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that\u2019s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It\u2019s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we\u2019re some of the best in the business. Contact us to see how we can help you achieve your goals.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-33149","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33149"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33149"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}