Key Duties and Responsibilities\u00a0\u00a0 \u00a0<\/p>\n
\tLead and manage a team of Support Specialists to ensure optimal performance, clear role definition, and coherence in deliverables.
\n\tOversee the maintenance, support, and active monitoring of all applications, ensuring a 99.9% uptime, timely updates, and patching of systems.
\n\tDrive continuous improvement in processes and assist with requirements gathering and development of new systems.
\n\tEnsure compliance with data governance and IT security protocols through regular user access audits and maintaining a risk register.
\n\tImplement troubleshooting procedures and service restorations for systems and peripherals, and analyze technical performance against industry standards.
\n\tFacilitated and sign off on the testing and implementation of new modules and enhancements, ensuring customer satisfaction and system reliability.
\n\tManage and assisting with the management of IT related projects.
\n\tPrioritize and manage tickets to meet agreed SLA timeframes and facilitate priority board sessions with business stakeholders.
\n\tResponsible for ERP and non-ERP system support, basic network support, and onsite troubleshooting including EUD first line support.
\n\tActively supporting queries, reconciliations, and issues around Forecasting as well as assisting with general sales reporting reconciliation issues.
\n\tEnsure su?cient team backfill capacity and take accountability for IT stock management, including setting up new EUDs for sta? on Active Directory.
\n\tAny other reasonable ad hoc requests from the CTO within the successful candidate\u2019s skills and abilities.<\/p>\n
Educational Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tBachelor\u2019s Degree in Computer Science, Information Systems, or other related field \/ equivalent work experience.<\/p>\n
Experience Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tProven experience leading and managing teams.
\n\tExtensive systems knowledge of the applications and ERP systems (Syspro) used in a media logistics.
\n\tExtensive experience and knowledge working in a media distribution environment, understanding how the business operates as well as where and how the systems support the relevant business
\n\tExtensive experience in forecasting troubleshooting, reconciliations, requisitions generation and general sales reporting issues and reconciliations.
\n\tKnowledge and experience with technology and application development
\n\tKnowledge of IT governance compliance, cyber and privacy compliance will be
\n\tKnowledge of HTTPS, SQL, REST, SOAP, C#, Python and \/ or Android Operating system will be
\n\tSolid knowledge and experience in system stack architecture with a reasonable understanding of networking, server infrastructure backup requirements.<\/p>\n
Skills and Competencies\u00a0\u00a0 \u00a0<\/p>\n
\tExcellent leadership qualities and being a hands-on team player.
\n\tTracking and delegating tasks & team capacity management.
\n\tRequirements gathering.
\n\tWorkshop Facilitation, Presentation and report making skills.
\n\tAnalytical skills and problem-solving abilities
\n\tExtensive ERP experience
\n\tAndroid Operating System and landscape
\n\tMS O?ce, including supporting MS Teams & OneDrive
\n\tMS Project + MS Visio \/ io
\n\tTest management
\n\tHigh attention to detail
\n\tKnowledge of IT governance compliance, cyber and privacy compliance will be advantageous.
\n\tKnowledge of HTTPS, SQL, REST, SOAP, C#, Python and \/ or Android Operating system will be beneficial.
\n\tSetting up PCs on Active Directory for end users as well as basic networking troubleshooting & printing support will be beneficial. (Upskilling will be provided)
\n\tResults oriented and self-motivated with a can-do attitude
\n\tExcellent Communication skills (including being able to translate between technical and business jargon).<\/p>\n
Deadline:10th April,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.novus.holdings ) or<\/p>\n
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