Key Duties and Responsibilities<\/p>\n
\tAnalyses information and evaluates results to choose the best solution and solve problems.
\n\tInspects and ensures the maintenance of the IT equipment or the IT environment.
\n\tEnsures that computer and network operations are monitored at the property
\n\tEnsure backup\/recovery functions are performed on scheduled basis
\n\tManages IT activities to ensure the property infrastructure and applications systems are functional at all times
\n\tFollows brand standards for system make, model, configuration as well as for processes
\n\tMaintain inventories of hardware, software, software licenses, vendors
\n\tMaintains user access to systems, including validating approvals of access requests\/changes\/removals, and timely action to avoid impact on business or risk. These systems include (but are not limited to):
\n\tPMS
\n\tPOS
\n\tFinance systems
\n\tFile system
\n\tSPA \/ Golf \/ Retail
\n\tPBX
\n\tCCTV
\n\tSets up new laptops \/ desktops \/ servers as per standards and ensures it is maintained
\n\tProvides Internet support and maintenance to both guests and colleagues
\n\tProvides or manages IT related training
\n\tUses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
\n\tEnforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance
\n\tDevelops specific goals and plans to prioritize, organize, and accomplish your work
\n\tPerforms an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements
\n\tUndertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings
\n\tDetermines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification
\n\tEnsures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation
\n\tEnsures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner
\n\tKeeps up-to-date technically and applies new knowledge to your job, in line with company direction
\n\tDemonstrates knowledge of job-relevant issues, products, systems, and processes
\n\tProvides technical expertise and support to colleagues and guests
\n\tWorks with the Purchasing Manager to ensure all IT related purchase requests are in line with Company policy and the required quotations are obtained
\n\tWorks with the Global IT Office on company roll-outs, implementation of new systems and IT service & security requirements
\n\tMaintains a rolling 5-year CAPEX plan to ensure new projects as well as replacement is done in an organized and well-communicated manner
\n\tAssists with any other duties as required by the management team<\/p>\n
Skills, Experience & Educational Requirements<\/p>\n
\tPrevious experience as an IT professional is required
\n\tDegree or Diploma \/Accreditation in IT or related field from a recognized institute is preferred
\n\tPrevious experience working in the hospitality industry is preferred
\n\tProven time management & project management skills
\n\tGood communication and internal\/external customer service skills
\n\tA team player
\n\tAbility to work autonomously and to manage their own workload effectively
\n\tFluency in English (both written and verbal) is essential
\n\tAbility to work under pressure
\n\tFlexible approach to working hours and the ability to respond to urgent service issues and outages
\n\tExcellent organizational, follow-through, and communication skills
\n\tExceptional problem resolution abilities
\n\tStrong positive team leadership and guest interaction skills
\n\tEnthusiastic, driven, and self-motivated
\n\tStrong technical background, with specific requirements as follows:
\n\tDetailed knowledge of operating systems including current versions of Windows server and desktop OS
\n\tKnowledge in the management & operations of PMS (Opera Cloud\/On-prem), POS, PABX\/Voicemail\/Call Accounting, SPA system, Sales & Catering preferred
\n\tTelecommunications knowledge and experience, including VOIP and videoconferencing
\n\tNetwork architecture and systems design knowledge and experience, including VMWare and Wireless infrastructure, IPTV and VLAN
\n\tPatching through SCCM or equivalent patch management
\n\tCertification or equivalent experience in one or more of the following: MCSE, CCNA, CCNP
\n\tFamiliarity with Audio\/Visual systems and operations<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
jobs.kerzner.com<\/p>\n
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