Job Description<\/p>\n
\tThe Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.
\n\tFurther to this the Managerial Consultant will be responsible for managing formal referrals.<\/p>\n
SPECIAL REQUIREMENTS<\/p>\n
\tConducting managerial assessments when managers formally refer employees into the EAP
\n\tProviding feedback, guidance, coaching and support to the manager during the formal referral process
\n\tProvide managers with tools and techniques when dealing with difficult employees
\n\tAssist managers in dealing with the various challenges related to their managerial roles
\n\tProvide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.
\n\tLog case notes on all interactions with clients on the EAP system.<\/p>\n
Qualifications
\nPERSON DETAILS: WORK EXPERIENCE<\/p>\n
REQUIRED<\/p>\n
\tMinimum of 5 years EAP or related counselling experience<\/p>\n
PREFERRED<\/p>\n
\tTelephonic counselling experience<\/p>\n
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY<\/p>\n
REQUIRED<\/p>\n
\tQualified social worker, psychologist or registered counsellor
\n\tRegistered with the relevant professional body<\/p>\n
PREFERRED<\/p>\n
TECHNICAL SKILLS OR KNOWLEDGE<\/p>\n
REQUIRED<\/p>\n
\tProficient in relevant computer applications
\n\tRequired language proficiency
\n\tKnowledge of customer service principles and practices
\n\tKnowledge of call centre telephony and technology
\n\tGood data entry and typing skills
\n\tKnowledge of administration skills and processes<\/p>\n
PREFERRED<\/p>\n
\tSome experience in a call centre or customer service environment<\/p>\n
Additional Information
\nPERSONAL ATTRIBUTES : COMPETENCIES\u00a0<\/p>\n
\tAccountability
\n\tCommunication
\n\tBusiness writing skills
\n\tEfficient and effective mindset
\n\tPlanning and organisation
\n\tResilient and adaptive
\n\tSelf-development
\n\tSignificance and values oriented
\n\tEthical<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
jobs.smartrecruiters.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.smartrecruiters.com","_company_name":"Kaelo","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Kaelo provides innovative, essential, healthcare solutions enabling the physical and psychological well-being of all South Africans. Our one goal is to provide more South Africans with access to quality healthcare. We are progressive in our design, simple in our approach and sincere in the way we... read more engage, changing the way healthcare is delivered to meet the needs of our people.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-33496","job_listing","type-job_listing","status-publish","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33496"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33496"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}