Main Purpose of Position:<\/p>\n
\tThe Account Manager function shall be responsible for assisting in developing our client base by compiling and configuring quotations based on existing licenses as well as working in conjunction with First Distribution Sales Teams on upselling \/ cross-selling within their current environment and securing orders in the client base.
\n\tThis will be achieved by working in conjunction with our vendors on future opportunities to provide a proactive approach to quoting, seeking opportunities, and providing quotations to resellers on their incumbent opportunities in advance of the customer requesting the quotation.
\n\tAdditionally, through responding to quotations requested via the resellers. Daily responsibilities will include \u2013 analyzing internal and vendor renewal reports to provide timeous and accurate quotations in collaboration with the Brand and Sales Operations Team; order processing and administration; eta management and communication. The below KPAs are not exhaustive, additional responsibilities may be assigned as deemed necessary by your direct manager.<\/p>\n
Renewals Account Manager Duties and Responsibilities.<\/p>\n
\tPerform the administration of reseller quotations and orders, and adhere to all internal and external processes
\n\tProactively Draw regular internal and vendor reports to analyze future opportunities and provide proactive quotations to Account Managers and\/ or Resellers \u2013 working to a timeline of 90 days in advance
\n\tRespond to the Account Manager and\/ or Reseller within 2 hours of receiving a request for a quotation, either with a quotation or to feedback expected SLA on the quote
\n\tSubmit quotes to the Account Manager and\/ or Reseller, and follow the sales process on CRM, by loading the opportunity, the quote to the client and all relevant support documents, and loading quote values to progress the opportunity to the \u201cidentified\u201d stage
\n\tFollow up with the Account Manager and\/ or Reseller to ensure that they have received their quote and to address any queries. In cases of direct contact with the Reseller, the CRM sales stage must be progressed to \u201cvalidated\u201d once the Reseller is happy with the quote
\n\tFollow up with the Account Manager and\/or Reseller to encourage closure of the deals, and assist as required
\n\tLiaise with the Brand and Sales Operations team, who will assist in compiling and providing all required quotations, and upsell\/cross-sell opportunities in conjunction with Brand Teams (Note: The Team may also compile quotes where skill set, knowledge, and workload allow)
\n\tCheck all quotes prior to dissemination by the request, ensuring that parts included meet requirements and pricing is accurate, including promotions where applicable
\n\tEnsure that any information or advice about the quotation, product mix, and pricing recommendations is communicated to the Account Manager and\/ or Reseller
\n\tProvide daily feedback to the Account Manager and\/or Reseller on quotes in progress, including progress with timelines
\n\tManage the revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange, in partnership with the Brand and Sales Operations Team
\n\tMaintain professional working relationships with Vendors, Brand teams, Account Managers, Brand and Sales Operations Team, Procurement, and Stores
\n\tBuild and maintain strong inter-team relationships within the Team, working together to achieve team targets as well as targets for personally dedicated brand\/s, as outlined in the Sales Plan
\n\tPerform any general administration duties in line with previous capabilities and competencies<\/p>\n
Client service and relationship management<\/p>\n
\tDevelop and maintain professional and collaborative relationships with our vendors, resellers, and internal customers
\n\tEffectively deal with email and\/or telephonic inquiries to include acknowledgment of receipt of email inquiries within 1 hour using appropriate methods as per the SLA where applicable
\n\tIn cases of unavoidable delays to this SLA, communication, and updates must be given to the Account Manager and\/ or Reseller
\n\tCommunication to Account Manager and\/ or Reseller around delivery dates and ETA\u2019s of stock, deal registration approvals, pricing from the vendor, etc.
\n\tConfirm delivery address, contact person, and alternative contact person with telephone numbers against all orders
\n\tGive stores at least 24-hour notice for any delivery or collection with the correct information and documentation
\n\tCommunicate to creditors when deferred payment has been agreed to and approved
\n\tProcess sales orders from the client via Accpac and ensure that the orders comply with the Vendors Terms and Conditions
\n\tEnsure all orders are \u201cclean\u201d \u2013 in that they comply with procurement requirements to place orders on vendor<\/p>\n
Vendor product and process knowledge<\/p>\n
\tProduct Training and Updates on EOL and new products, as well as current promotions
\n\tPricing Structure Training \u2013 partner levels\/programs, discount structures, deal registration policies, and processes, the process for requesting a quote from the vendor (i.e co-term, contract consolidation)
\n\tVendor SLAs
\n\tOrder processes \u2013 to include information and documents required to place an order
\n\tAccess to all previous and current standard and promotional price books
\n\tPortal
\n\tAccess to download reports for expired current, and future renewal opportunities
\n\tVendor escalation process
\n\tVendor expectations in terms of revenue targets
\n\tVendor Contacts
\n\tInternal training associated with competencies:
\n\tTraining on all FD Vendor products
\n\tSage CRM administration and reporting<\/p>\n
Minimum Qualification:<\/p>\n
\tMatric
\n\tDiploma in Business Management\/ Business Administration would be advantageous<\/p>\n
Minimum Experience:<\/p>\n
\t2-3 years of administration experience<\/p>\n
Nice-to-have Skills:<\/p>\n
\tTechnology Diploma, Degree, or equivalent
\n\tMainstream Technology Distribution experience (i.e. selling to IT resellers)
\n\tCRM System Administration would be advantageous
\n\tPrevious experience in an account management\/sales specialist role would be beneficial<\/p>\n
Additional Skills:<\/p>\n
\tStrong Self Motivational and Empowerment skills.
\n\tStrong Communication Skills.
\n\tStrong Relationship and Self-Management Skills.
\n\tTakes Initiative.
\n\tWorks well with all kinds of people.
\n\tRemains calm under pressure
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.firstdistribution.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"First Distribution","_company_website":"http:\/\/www.firstdistribution.co.za","_company_tagline":"First Distribution is a value-added distributor of leading global brands, providing complex ICT solutions to the Enterprise and SME markets. The First Distribution model is based on delivering solutions through an established reseller base, which has been built up through a history of consistent tru... read morestworthy service and nurturing resellers as business partners. First Distribution\u2019s unwavering commitment to their business partners, whose success they view as their own, ensures a keen understanding of their resellers\u2019 needs, enabling First Distribution to bring maximum value to their endeavours. About_Us First Distribution prides itself on its ability to service market leading brands in the enterprise IT market, and has been mandated by some of the largest and most successful IT companies in the world to distribute their products and services. These include IBM, Oracle, Dell EMC, Microsoft, Riverbed, Samsung, Veeam, CommVault, VCE, Huawei, Ruckus Wireless and many others. Corner of 7th Street & Montague Drive, Montague Gardens, Cape Town, 8001","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-33658","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33658"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33658"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}