Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you\u2019ll be the trusted point of contact for high\u2011value members and handle their needs with precision, warmth, and professionalism.<\/p>\n
What you\u2019ll be doing:<\/p>\n
\tProvide elite, hands\u2011on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation.
\n\tManage inbound and outbound calls, plus follow\u2011up support, ensuring every interaction is seamless and memorable.
\n\tPartner with clinical, claims, and provider relations teams to resolve complex issues efficiently.
\n\tServe as the dedicated contact for escalated or high\u2011priority cases, guaranteeing timely and clear communication.
\n\tUphold all compliance and privacy standards across interactions.
\n\tCommunicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone.
\n\tDeliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships<\/p>\n
What we\u2019re looking for:<\/p>\n
\tMinimum 1 year customer service experience – USA campaign experience is imperative
\n\tExperience in a Financial Service Environment \/ Health Care
\n\tA service superstar who loves solving problems and making people feel valued
\n\tCalm, confident, and professional under pressure
\n\tDetail\u2011oriented with excellent communication skills<\/p>\n
Salary Range and Work Times:<\/p>\n
\tTo be discussed at the interview stage<\/p>\n
What We Offer<\/p>\n
\tA dynamic, supportive environment
\n\tOpportunities to grow with a premium service team
\n\tPerformance based incentives
\n\tTenure recognition bonuses
\n\tAttendance based bonus
\n\tBreakfast every Monday
\n\tEmployer funded medical insurance<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Huntswood","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience \u2013 bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time \u2013 whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change \u2013 offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-33674","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33674"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33674"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}