THE ROLE<\/p>\n
\tYou will take ownership of national franchise performance, leading franchise managers and supporting franchisees to achieve strategic, operational, and financial objectives.<\/p>\n
Key responsibilities include:<\/p>\n
\tManaging and leading a national team of franchise managers
\n\tDriving operational excellence across all franchise locations
\n\tEnsuring alignment to brand standards, product quality, and service delivery
\n\tDeveloping and implementing growth strategies across the franchise network
\n\tSupporting franchisees with business planning, performance improvement, and execution
\n\tBuilding and maintaining strong relationships with franchisees and key stakeholders
\n\tConducting regular site visits to monitor performance and provide support
\n\tIdentifying operational challenges and implementing corrective strategies
\n\tDriving the adoption of operational tools, campaigns, and best practices
\n\tManaging financial performance, including:
\n\tIncreasing sales, customer spend, and footfall
\n\tImproving gross profit and reducing shrinkage
\n\tMonitoring budgets, performance metrics, and financial reporting
\n\tSupporting marketing and brand development initiatives
\n\tEnsuring effective implementation of national campaigns and local marketing strategies
\n\tActing as brand custodian to ensure consistency and integrity across all stores
\n\tOverseeing reporting, administration, and compliance across the franchise network
\n\tConducting financial reviews and audits
\n\tEnsuring accurate and timely reporting from franchisees
\n\tDriving expansion and growth opportunities, including new store openings
\n\tIdentifying new markets, sites, and business opportunities
\n\tSupporting franchisees through store setup, training, and launch execution
\n\tLeading training and development initiatives across the franchise network
\n\tIdentifying skills gaps and coordinating training interventions
\n\tCoaching and mentoring franchise managers and store teams<\/p>\n
WHAT WE ARE LOOKING FOR
\nKey requirements:<\/p>\n
\tRelevant qualification in Business, Franchise Management, or related field
\n\t6+ years’ experience in franchising, FMCG, or retail operations
\n\tProven experience managing multi-site or franchise operations
\n\tStrong financial and commercial acumen
\n\tExperience in operational management, business planning, and performance improvement
\n\tStrong understanding of brand management and franchise models
\n\tAdvanced MS Office skills (Excel, Word, PowerPoint)<\/p>\n
WHO YOU ARE<\/p>\n
\tA strong leader with the ability to influence and drive performance
\n\tCommercially minded with a focus on growth and profitability
\n\tHighly organised with strong planning and execution capability
\n\tA relationship builder with excellent stakeholder engagement skills
\n\tHands-on, proactive, and solutions-driven
\n\tResilient and able to operate in a fast-paced, multi-site environment<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.boardroom.co.za ) or<\/p>\n
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