As an NCG Agent, you\u2019ll be at the centre of the DHL Express network, ensuring the right decisions are made at the right time to keep our flights moving and our customers satisfied. You\u2019ll work with GHA partners, operators, the regional network, and DHL teams worldwide.
\n\tIf you\u2019re passionate about accuracy, teamwork, and being the calm voice during operational turbulence, you\u2019ll thrive here.<\/p>\n
What You\u2019ll Own<\/p>\n
Network Communication & Customer Orientation<\/p>\n
\tEnsure the network is informed of all changes affecting service and operations.
\n\tCommunicate clearly, promptly, and accurately with all internal customers (Gateways, Hubs, Stations, Operators).
\n\tProvide contingency plans that keep service flowing when challenges arise.<\/p>\n
Inbound & Outbound Coordination<\/p>\n
\tCoordinate all inbound and outbound activities with Ground Handling Agents (GHA) and Operators.
\n\tEnsure outbound flights carry planned loads and any deviations are flagged early.
\n\tManage inbound alerts and recovery processes quickly and efficiently.<\/p>\n
Operational Accuracy & System Management<\/p>\n
\tMaintain accuracy and updates within CALMS, NMIV, and flight plans.
\n\tFollow GSOP, GAPS, and Global SOP guidelines with 100% compliance.
\n\tEnsure all processes are performed within agreed local and global standards.
\n\tIdentify operational risks early and escalate to NCG Management.<\/p>\n
Decision Making & Judgement<\/p>\n
\tMake operational decisions in consultation with the NCG Supervisor.
\n\tUse sound judgement to protect service performance and network stability.<\/p>\n
Teamwork & Collaboration<\/p>\n
\tWork effectively within a multicultural, multi-skilled environment.
\n\tShow respect for all cultures, backgrounds, and religions.
\n\tSupport team motivation and high engagement levels.
\n\tStep in to support colleagues and cross-functional teams whenever needed.<\/p>\n
Results & Quality Focus<\/p>\n
\tDeliver \u201cright first time\u201d performance across all operational touchpoints.
\n\tMaintain meticulous attention to detail, accuracy, and risk awareness.<\/p>\n
Self\u2011Management<\/p>\n
\tWork independently in a time\u2011pressured, high-performance environment.
\n\tDeliver strong results without constant supervision.
\n\tTake accountability for actions, performance, and quality.<\/p>\n
Ad Hoc Responsibilities<\/p>\n
\tSupport any additional operational tasks required to ensure smooth, compliant, and efficient network operations.<\/p>\n
What We\u2019re Looking For<\/p>\n
\tStrong communication and problem\u2011solving skills.
\n\tAbility to work under high pressure with precision and calm.
\n\tExcellent attention to detail and risk awareness.
\n\tA team player with respect for diversity and global interaction.
\n\tHigh accountability and a commitment to quality and compliance.
\n\tExperience in aviation, logistics, or network operations is an advantage.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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