Job Purpose:<\/p>\n
\tThe primary purpose of the job is to receive and investigate complaints received directly from the National Financial Ombudsman (NFO) office and other regulatory bodies (FSCA) and address the allegations in the complaint in a response to the NFO or regulatory body. To receive and investigate complaints received by the Internal Adjudicator Office. This position handles and manages Regulatory, OIA and NFO complaints across Hollard Life Solutions. This requires forward thinking and proactive approaches, resulting in exceptional case handling.\u00a0<\/p>\n
Required Knowledge and Experience\u00a0\u00a0 \u00a0
\nKey Responsibilities:\u00a0<\/p>\n
\tFull and accurate investigation of all complaints received via the various Ombudsman bodies and the Internal Adjudicator Office \u00a0
\n\tRecommendation to the business to review decisions where it is found that the complaint is valid.\u00a0
\n\tLiaising with departmental heads and the Internal Investigator on claims where further medical assistance or investigation is required by case.\u00a0
\n\tManagement and administration of their NFO and FAIS Ombudsman complaints cases. \u00a0
\n\tMaintaining turnaround times as dictated by the NFO, regulatory bodies and internal processes.\u00a0
\n\tIdentify trends and escalate root causes to the manager \u00a0
\n\tAnalyse monthly reports for anomalies and present summaries to partners\u00a0
\n\tMonthly closures of cases by the 5th of each month. \u00a0
\n\tAssisting with special projects when called upon.\u00a0<\/p>\n
Required Knowledge & Skills:<\/p>\n
\tLife Insurance Experience of 5 years or more.\u00a0
\n\tExperience in handling Ombudsman complaints \u00a0
\n\tIndustry knowledge\u00a0
\n\tLegal knowledge and understanding\u00a0
\n\tOperational knowledge of relevant official authorities\u00a0
\n\tBroad medical knowledge\u00a0
\n\tGeneral business acumen\u00a0<\/p>\n
Educational Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tRelevant Diploma\/Degree,\u00a0
\n\tCertificate in long-term insurance, etc.\u00a0<\/p>\n
Deadline:15th April,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.hollard.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Hollard Insurance","_company_website":"http:\/\/www.hollard.co.za","_company_tagline":"All right, all right - let\u2019s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal... read more to us. http:\/\/www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952\/003004\/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993\/001405\/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997\/001696\/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy - Flexible approach 22 Oxford Road, Parktown, Johannesburg","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-33818","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33818"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33818"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}