Job Description<\/p>\n
\tThe Service Advisor is responsible for providing exceptional customer service and advice to customers bringing in their vehicles for maintenance or repairs. They will act as a liaison between the customer and the service technicians, ensuring clear communication and transparent service recommendations.<\/p>\n
Key Responsibilities:<\/p>\n
\tGreet customers in a friendly and professional manner.
\n\tListen to customer concerns and accurately document them.
\n\tProvide customers with service recommendations based on their vehicle’s needs and manufacturer recommendations.
\n\tEstimate costs for services and repairs and obtain customer approval before work is performed.
\n\tSchedule service appointments and manage the service lane to ensure timely completion of work.
\n\tCommunicate with technicians to ensure they have all necessary information to complete repairs.
\n\tUpdate customers on the status of their vehicle and notify them of any delays or additional work needed.
\n\tFollow up with customers after service to ensure satisfaction and address any unresolved issues.
\n\tMaintain accurate records of customer interactions, service appointments, and vehicle history.
\n\tAssist with administrative tasks as needed, such as processing payments and completing service paperwork.<\/p>\n
Qualifications:<\/p>\n
\tPrevious experience in a customer service role, preferably in the automotive industry.
\n\tStrong communication and interpersonal skills.
\n\tKnowledge of basic automotive maintenance and repair procedures.
\n\tAbility to multitask in a fast-paced environment and prioritize customer needs.
\n\tProficient computer skills and experience with service management software.
\n\tAttention to detail and a commitment to providing excellent customer service.
\n\tAbility to work well with a team and collaborate with technicians and other staff members.<\/p>\n
\u00a0Closing Date\u00a015 April 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Hyundai Automotive South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"About Hyundai Automotive South Africa in partnership with Motus Corporation will ensure that the needs of all our customers are met and that the highest level of service is provided. Hyundai SA will ensure that every aspect of the motor ownership experience is in place; from the purchase, to servic... read moreing and parts availability. Many of the Dealerships in the Hyundai network have a long and well respected history in the motor trade and the dedication and expertise that have brought them to these positions will undoubtedly form the foundation for customer care in the future. Since inception, Hyundai SA has established a network of over 110 dealerships in Southern Africa, including Namibia and Botswana. Hyundai has a wide range of products and have a particularly good name for maintaining high customer service standards. Hyundai was founded in 1946 in Seoul, Korea. The name \u2018Hyundai\u2019 literally means \u2018Modern era\u2019, and from the very start the company quickly adopted a passion for progress which has been our hallmark ever since. In less than 50 years, the Hyundai group has become a world leader in building everything from ships to microchips, including consumer electronics, oil rigs and massive infrastructure projects. We even have our own steel blast furnace to process raw materials, many of which come from Australia, which provides enhanced quality control over our products.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-33878","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/33878","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=33878"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=33878"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=33878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}