To be the single point of contact for all ocean freight requests and information, forwarding and clearing of ocean shipments on behalf of the customer. Act as the link between Importers and third parties both internal and external to ensure accurate, timeous flow of information, documentation, and customs clearance of cargo, invoicing, costing and delivery of importers consignments. Processes, handles and distributes all required documents, Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Ensure documents and timestamps are completed and updated in a timely and efficient manner and according to customer requirements, regulations and internal procedures DHLGlobal Forwarding has an opening Ocean Freight Import Controller in Cape Town, South Africa Join us in connecting people and improving lives!\u00a0<\/p>\n
In this Ocean Freight Import Controller Position<\/p>\n
\tProvide front line contact with customer and maintain high levels of customer service.
\n\tManage the clients requirements outlined on client SOP
\n\tAttending to client queries and complaints as required.
\n\tDevelop and maintain customer relationships with existing customers.
\n\tParticipates in joint Sales visits if necessary
\n\tIdentify and report new possible business opportunities.
\n\tLiaising with overseas stations and suppliers in order to arrange shipments.
\n\tPerforms booking and booking optimization according to internal guidelines as defined by Product
\n\tMonitoring, co-ordinating and following up on shipments on a daily basis until delivery.
\n\tKeeping record of the status of shipments, with written status reports to customers when required.
\n\tPrepares, controls and distributes all required Import documents to counterparts (customs department, carrier, consignee, supplier, etc.) complying with regulations and internal procedures
\n\tEnsuring the accurate tariffs application on all shipments billings.
\n\tTake full responsibility at file level for GP\/Job Profitability and raising any issues or incidents that would impact the profitability of the account.
\n\tPerforms IT systems related tasks to provide up to date information on shipment
\n\tFile processing in accordance with all operational CW1 SOP\u2019s\/ DGF Work Manuals. \u00a0
\n\tMaking sure all operational KPI\u2019s are met and maintained with specific focus on station metrics
\n\tCapture and monitor system time stamps required for client status reports and KPI\u2019s.
\n\tMonthly KPI reporting if required
\n\tAssist Ocean freight Import Manager to meet department targets.
\n\tMaintain good relationships with colleagues in various operations.
\n\tMaintains excellent relationships with suppliers
\n\tRaising CCM\u2019s and OI\u2019s where required.
\n\tConstantly demonstrating and living the values of DHL
\n\tHigh focus on process improvement and best practise implementation
\n\tCoordinate\/liaise\/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
\n\tAttendance at and application of DGF mandatory training as communicated from time to time.<\/p>\n
Now, here is what we need from you!<\/p>\n
\tExtensive knowledge of Ocean Freight Logistics and Operations
\n\tExperience with CW1
\n\tGlobal Logistics and Geographical knowledge
\n\tMinimum 3 \u2013 5 years logistics experience
\n\tIncoterms
\n\tEmail Etiquette
\n\tAble to work timeously with high accuracy
\n\tStrong Communication skills (both written and verbal)
\n\tCustomer focused
\n\tAbility to identify and meet customer needs in a timely, pleasant and friendly manner
\n\tCommercial attitude
\n\tInterpersonal Skills
\n\tPlanning and organizing skills
\n\tBusiness Process skills
\n\tGood administration skills
\n\tResults driven, KPI focused and attention to detail
\n\tComputer and Microsoft Office Literate
\n\tBasic Financial Acumen (Revenue, Cost, Gross Profit, etc)
\n\tPreferable tertiary education including diploma an advantage.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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