In this role you will be responsible for leading analytical excellence, insight generation, and digital enablement for the Customer Facing Supply Chain (CFSC) team. Drive improved forecasting, enhanced customer service delivery, and elevated availability through advanced data analytics, cross-functional alignment, and strategic pipeline management. Act as the analytical backbone for O2C, inventory health, and customer\u2011centric service performance.<\/p>\n
A day in the life of a Customer Facing Supply Chain Analytics Manager:<\/p>\n
Sales Pipeline & Month-End Coordination<\/p>\n
\tConduct deep\u2011dive analysis of the customer order pipeline to identify trends, risks, opportunities, and conversion gaps, ensuring visibility of demand versus supply constraints.
\n\tProvide robust forecasting support by validating customer signals, enriching statistical forecasts with insight, and ensuring all forecast adjustments are data\u2011driven and transparent.
\n\tLead month\u2011end reporting consolidation across CSA teams by coordinating data inputs, validating accuracy, analyzing service performance drivers, and preparing clear narrative summaries for leadership.
\n\tDrive alignment across CFSC, Sales, and Demand Planning on volume risks, upsides, and scenario planning to support a smooth month\u2011end close outside of normal working hour perimeters.
\n\tEnsure governance of month\u2011end processes, including cut\u2011off tracking, backlog analysis, and performance reporting against OTIF, CFR, and availability KPIs.
\n\tWork outside of normal hours over month-end periods and need to be present for management of month end<\/p>\n
Exception & Stock Management<\/p>\n
\tDrive end\u2011to\u2011end resolution of O2C failures by investigating root causes, coordinating with CSA, DC operations, and Demand Capture, and ensuring corrective actions are implemented.
\n\tAnalyze national and customer\u2011specific stock positions, balancing supply constraints, DC capacities, and customer order patterns to optimize stock allocation and improve service levels.
\n\tLead risk identification using exception dashboards, proactively escalating stock gaps, late inbound risks, NPD shortages, and discontinuation sell\u2011through challenges.
\n\tCollaborate with Logistics and Demand Planning to optimize stock holding and reduce write\u2011offs by improving inventory visibility, ageing tracking, and DC\u2011to\u2011customer alignment.
\n\tSupport scenario planning for constrained SKUs, proposing allocation strategies that safeguard availability for key customers and priority channels.<\/p>\n
Stakeholder Engagement & Customer Satisfaction<\/p>\n
\tFacilitate regular governance forums with the Market teams and NBS Centre, ensuring alignment on service performance, O2C adherence, digital adoption, and key operational priorities.
\n\tStrengthen partnership across Sales, Logistics, Finance, CFSC, and Marketing by creating clear communication channels, aligning KPI expectations, and jointly problem\u2011solving ongoing service issues. Support flawless execution of OTIF, NPD launches, and promotional volumes by identifying early risks, coordinating stock flow, and ensuring cross\u2011functional readiness.
\n\tEnhance customer engagement through structured AGS feedback, JBP inputs, and insight\u2011driven recommendations that improve service experience and collaboration quality.
\n\tEstablish a reputation as a trusted CFSC partner by ensuring transparency, timely updates, and consistent follow\u2011through on actions impacting the customer.<\/p>\n
Insight Generation & Digital Enablement<\/p>\n
\tTransform raw operational and customer data into actionable insights, providing business\u2011ready dashboards, analytics, and performance narratives to support decision\u2011making.
\n\tLead analysis of customer and internal surveys (e.g., AGS, internal stakeholder surveys) to identify systemic pain points, opportunity areas, and cross\u2011functional improvement priorities.
\n\tDrive adoption and upskilling for digital reporting tools and dashboards by training users, simplifying data navigation, and embedding digital ways of working in CFSC routines.
\n\tEnhance reporting accuracy and insight depth by improving data structures, developing new analytics, and refining KPI definitions for consistency across the business.
\n\tPartner with NBS and functional teams to improve data quality, automate manual processes, and scale digital tools to support CFSC operations.<\/p>\n
Customer-centric analytics & availability<\/p>\n
\tMonitor stock availability, service levels, OTIF, OSA, and other customer KPIs to provide early visibility of risks and potential demand\u2013supply misalignment.
\n\tUtilize predictive analytics to identify potential service disruptions, such as inbound delays, stock shortages, or demand spikes, enabling proactive mitigation planning.
\n\tLead root\u2011cause analysis for availability shortfalls, ensuring actions are clearly defined, owners assigned, and progress monitored through governance forums.
\n\tPartner with Sales and Supply Chain teams to safeguard on\u2011shelf availability through cross\u2011functional corrective actions, improved demand visibility, and strategic stock positioning.
\n\tBuild customer\u2011centric performance reporting, highlighting business impacts, risk scenarios, and targeted interventions to improve customer experience and performance outcomes.<\/p>\n
Manage CFSC Analysts and Junior Analysts during the execution of all their activities<\/p>\n
\tRecruit, train, develop and motivate the CFSC Analytics teams and ensure succession plans are in place for key roles.
\n\tAttend to and administer all complex customer contact\/complaints\/challenges received and agree on mutually accepted solutions where appropriate.
\n\tEnsure adherence to GLOBE best practices Assume complete responsibility for teams KPI’s, OMP’s, Governance reviews, PDP’s, leave, Concur etc.<\/p>\n
What will make you successful?<\/p>\n
\tDegree in Supply Chain or related
\n\tMinimum 3 years\u2019 Supply Chain, Customer Service, or O2C analytical experience
\n\tStrong Excel, Power BI, and data visualization capability
\n\t\u00a0Experience in exception management and inventory analytics
\n\t\u00a0Exposure to customer collaboration, JBP, AGS or commercial processes
\n\tSAP O2C understanding advantageous
\n\tWorking experience in Project management experience to implementation of major project\/s or change programme\/s
\n\tWorking experience Key Account Customer
\n\tStakeholder management of 2-3 years
\n\tStrong presentation and intermediate excel skills<\/p>\n
Deadline:22nd April,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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