Purpose of the Job:<\/p>\n
\tThe Specialist: Online Channel Systems is responsible for the end-to-end ownership, optimisation, and evolution of Cell C\u2019s digital channel platforms, including mobile applications, web, USSD, APIs, and omnichannel systems.
\n\tThe role focuses on ensuring scalable, secure, and high-performing digital services, while enabling seamless integration into core BSS environments. The specialist acts as a technical authority within the domain, bridging business requirements, architecture, and engineering to deliver Optimised customer journeys and support Cell C\u2019s digital transformation strategy.<\/p>\n
Main Responsibilities:<\/p>\n
Digital Channel Architecture & Strategy<\/p>\n
\tDefine and evolve the target architecture for digital channels (App, Web, USSD, APIs)
\n\tDrive modernization initiatives such as PWA, API-first, and microservices adoption
\n\tAlign channel platforms with enterprise architecture and cloud strategy<\/p>\n
Platform Ownership & Delivery Oversight<\/p>\n
\tOwn the full lifecycle of online channel platforms
\n\tProvide technical leadership across development, testing, and release cycles
\n\tEnsure platform stability, scalability, and performance<\/p>\n
Integration & Ecosystem Enablement<\/p>\n
\tLead integration into BSS systems including CRM, billing, and provisioning
\n\tDrive API and event-driven integrations across internal and external systems
\n\tEnable real-time and seamless service orchestration<\/p>\n
Customer Journey & Omnichannel Enablement<\/p>\n
\tDesign and optimize cross-channel customer journeys
\n\tEnable consistent and seamless experiences across all touchpoints
\n\tSupport personalization and contextual customer engagement<\/p>\n
Performance & Observability<\/p>\n
\tDefine and monitor key performance indicators including availability, latency, and conversion
\n\tLeverage observability and analytics tools to drive continuous improvement
\n\tIdentify and resolve performance bottlenecks<\/p>\n
Stakeholder & Vendor Management<\/p>\n
\tCollaborate with Architecture, Security, Data, and Product teams
\n\tEngage with vendors and partners to ensure delivery alignment
\n\tProvide technical input into solution decisions and governance forums<\/p>\n
\u00a0Innovation & Continuous Improvement<\/p>\n
\tEvaluate emerging technologies and digital trends
\n\tDrive innovation in areas such as AI-driven channels, automation, and digital identity
\n\tContinuously improve platform capabilities and customer experience<\/p>\n
Minimum Qualification<\/p>\n
\tBachelor\u2019s degree in computer science, Information Systems, Engineering, or a related field
\n\tAdvantageous: Postgraduate qualification or certifications in Cloud, Architecture, or Digital Platforms<\/p>\n
Experience<\/p>\n
\t5\u20136 years\u2019 experience in digital platforms, telecom systems, or online channel environments
\n\tMinimum 3\u20135 years in a specialist or technical leadership capacity
\n\tProven experience in:
\n\tDigital channel platforms (App, Web, USSD, APIs)
\n\tAPI-driven and microservices-based architectures
\n\tIntegration with BSS systems
\n\tCustomer journey orchestration and omnichannel enablement<\/p>\n
Technical Competencies<\/p>\n
\tDigital Channel Platforms:\u00a0Advanced knowledge of mobile apps (iOS\/Android\/ Harmony), web platforms, USSD frameworks, and omnichannel systems
\n\tIntegration & Architecture:\u00a0Strong expertise in API design, microservices architecture, event-driven systems, and middleware
\n\tTelco Systems Integration:\u00a0Understanding of CRM, billing, charging, and provisioning systems within telecom environments
\n\tCloud & DevOps:\u00a0Experience with cloud platforms (AWS\/GCP), CI\/CD pipelines, and containerization technologies
\n\tData & Analytics:\u00a0Knowledge of customer data platforms, real-time analytics, and personalization capabilities<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
cellc.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/cellc.simplify.hr","_company_name":"Cell C","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev... read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018\/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day\u00ae has netted three Standard Bank Top Women Awards.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-34075","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34075"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34075"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}