Job Description<\/p>\n
\tHyundai Automotive South Africa is\u00a0looking for a Digital and Retail Marketing Manager based at\u00a0Hyundai Head Office. The purpose of the Digital and Retail Marketing Manager is to provide expert advice and support in the development of brand, product and retail marketing processes, channels, principles and guidelines in order to align brand, product and retail initiatives to meet marketing objectives on time and on budget.<\/p>\n
Duties & Responsibilities:<\/p>\n
Process<\/p>\n
\tDefine and execute a comprehensive digital marketing and paid performance strategy.
\n\tDevelop and manage website traffic performance and social media channels for the brand.
\n\tDevelop and ensure the execution of marketing plans and initiatives, supporting the marketing strategy and organisational objectives.
\n\tExecute the marketing plan and aligned activities and initiatives across the digital channels.
\n\tCompile and implement a marketing plan to gain new customers and retain current or old customers for area of responsibility.
\n\tSupport customer retention initiatives and business objectives along with Sales & After Sales.\u00a0
\n\tObtain, analyze and manage monthly reports to inform strategic decisions to improve performance.
\n\tAdvise on and ensure the accurate use and dissemination of area specific marketing and communication material, verifying the outcome of messages.
\n\tAssist and support the implementation and execution of marketing services and product promotions in alignment with identified objectives and strategies.
\n\tCollaborate with product marketing services to effectively introduce products, coordinate advertising, participate in trade shows and other key activities during the life cycle of the product.
\n\tEnsure effective and responsible marketing communication whilst upholding Company values.
\n\tIdentify and develop solutions for challenges in the relevant business area.
\n\tPerform ongoing\/ad-hoc marketing support in campaign development and execution.
\n\tProvide advanced specialist advice and support in the analysis, development and implementation of best practices across multiple channels including implementation and achievement of goals.
\n\tProvide advanced specialist advice and support in the design and implementation of practices.
\n\tProvide, advanced specialist advice and support towards the achievement of identified goals and targets.<\/p>\n
Finance<\/p>\n
\tImplement and monitor financial controls, governance and compliance protocols.
\n\tSupport tracking and reporting on digital spend and performance.
\n\tEnsure the timely management and processing of billing with digital agency partners.<\/p>\n
Stakeholders<\/p>\n
\tWork cross-functionally in planning and the delivery of services and\/or products to support business objectives at delivering world-class customer user experience across digital touch points.
\n\tEnsure Sales and After Sales are supported in maintaining a culture of customer service excellence.
\n\tAttend to the day-to-day management of both digital and creative agency partners.
\n\tSupport, develop and manage sustainable relationships between head office and dealer networks.
\n\tObtain and analyze client and\/or service-related information to identify practice optimisation initiatives.
\n\tProvide specialist advice and give input to the service delivery excellence plans for customers across brand, products and service offerings to customers.<\/p>\n
\u00a0People<\/p>\n
\tCreate an engaging, enabling and productive work climate aligned to the employee value proposition.
\n\tEnsure timely, clear contracting and assessment of performance expectations with direct reports in line with identified objectives of the brand.
\n\tOwn and live up to company values.
\n\tProvide advice and input with regards to change management initiatives within the area of business.<\/p>\n
\u00a0Experience & Requirements:<\/p>\n
\tBCom in Marketing or Commerce equivalent
\n\t5-8 years of experience in a similar environment, of which at least 3 – 5 years’ digital specialist experience
\n\tExperience in motor\/logistics\/transport industry will be advantageous
\n\tProven track record of delivering paid performance campaigns
\n\tProven track record of managing social media community management
\n\tProven track record of executing customer retention management programs<\/p>\n
\u00a0Knowledge and Skills Indicators:<\/p>\n
Client focus<\/p>\n
\tEstablishes service standards and develops practices to ensure continuous and consistent client satisfaction.
\n\tImplements practices to continuously consider market and client related information
\n\tEffectively manages client expectations, e.g. reshapes incorrect or inappropriate assumptions, establishes and enforces realistic timeframes.
\n\tEstablishes a client centric climate in the work environment Understanding of the role and use of technology in marketing.<\/p>\n
\u00a0Analytical Skills<\/p>\n
\tGathers and considers relevant information from multiple and broad perspectives to enable effective, logical decisions.
\n\tStrong competence in interpreting, analyzing and presenting report from digital tools and performance reports
\n\tConfidently makes calculated decisions while being considered of diverse perspectives.
\n\tStrong innovative capability to develop and explore new solutions to problem solving.<\/p>\n
\u00a0Interpersonal Effectiveness<\/p>\n
\tDrives an inclusive work environment that values and embraces diversity of people and ideas.
\n\tHandles sensitive interactions with diplomacy, care, concern, and respect, to maintain dignity and positive self-esteem.
\n\tEstablishes appropriate processes & procedures to pro-actively manage potential conflict & adversarial situations.
\n\tDisplays interpersonal behaviour characterised by professionalism and objectivity aimed at solving problems for the good of the organisation.
\n\tMediates \/ conciliates effectively between groups with opposing interests.<\/p>\n
\u00a0Planning and Organising<\/p>\n
\tDevelops operational plans to achieve organisational objectives and targets.
\n\tPresents plans with clarity and the actionable outcomes.
\n\tEnsures a constant availability of staff, motivated and skilled to the required standard.
\n\tPlans, structures, coordinates and directs work activities, for self and others, to optimise the utilisation of time and resources.
\n\tImplements metrics, criteria and processes to monitor progress of operational plan.
\n\tDevelops contingency plans; to re-plan and manage work processes to accommodate for changing conditions and disruptions.<\/p>\n
\u00a0Personal Courage<\/p>\n
\tInteracts with others with openness, directness and in a respectful manner.
\n\tChallenges decisions and probes for reasons, rather than simply accepting decisions.
\n\tTreats (potentially) confrontational interactions as an opportunity to gain a better understanding of ideas and to clarify own viewpoints.
\n\tRedirects others when they begin to lose focus of the critical issues that need to be resolved.
\n\tProvides corrective feedback to others in a tactful and assertive manner – even in the face of personal risk to him\/herself.<\/p>\n
Result Orientation<\/p>\n
\tDefines procedures and indicators to effectively manage and measure performance.
\n\tEnsures the achievement of set targets for own business unit.
\n\tEnsures the achievement of work quality and standards through the implementation of standardised work practices, as well as indicators to measure performance within the practices.
\n\tAnticipates deviations from planned processes and targets and proactively implements remedial actions.
\n\tKeeps management and clients informed of progress against targets.<\/p>\n
Communicating with Impact<\/p>\n
\tCommunicates complex issues clearly and credibly with widely varied audiences; Communication most frequently occurs in a known context conveying lengthy, relatively technically complex information within and outside of one’s direct area of specialisation; skillfully tailoring levels of speech formality as necessitated.
\n\tConsistently uses precise vocabulary and intonation in personal communication.<\/p>\n
Marketing Management<\/p>\n
\tCapable of conducting a market analysis and providing expert-level information or marketing intelligence to the ‘Fulfil Demand Process; ‘Create Demand Process’; ‘Resource Management Process’ and ‘Manage Mission Process’ to allow decision-making process the ability to adapt strategies and policies appropriately to assimilate market trends and sustaining marketing effectiveness essential to enterprise success.
\n\tCapable of analysing enterprise marketing processes, policies and procedures for relevance, validity, reliability and currency. Report findings to manage-mission processes for decision making on enterprise marketing process improvement.<\/p>\n
\u00a0Product Knowledge<\/p>\n
\tAble to differentiate between products available to customers and able to handle enquiries that fall within these terms.
\n\tKnowledge and understanding of product features and benefits and application to various situations and handles enquiries that fall within these terms.
\n\tResponds to customer objections and assists other to do so<\/p>\n
\u00a0Campaign Management<\/p>\n
\tAble to analyse trends and campaign statistics.
\n\tAble to identify target groups formed from the client base according to selected criteria.
\n\tAble to report and make recommendations based on the results.
\n\tAble to test campaign plans prior to launch.<\/p>\n
\u00a0Marketing and Promotions<\/p>\n
\tEnsures timely advertisements of the good progress made on service delivery projects and growth in general Implements and maintains promotional strategies to ensure that the products and services are marketed effectively.<\/p>\n
\u00a0Technical Learning<\/p>\n
\tIdentify, diagnose and\/or address problems of a fairly complex nature in own area of expertise Maintain hands-on knowledge of all knowledge and skills components related to own area of expertise.
\n\tCommunicate with others to ensure solutions meet tactical; and operational needs Analyse and identify areas of skill shortages and support initiatives to counter these shortages.<\/p>\n
Closing Date\u00a020 April 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Hyundai Automotive South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"About Hyundai Automotive South Africa in partnership with Motus Corporation will ensure that the needs of all our customers are met and that the highest level of service is provided. Hyundai SA will ensure that every aspect of the motor ownership experience is in place; from the purchase, to servic... read moreing and parts availability. Many of the Dealerships in the Hyundai network have a long and well respected history in the motor trade and the dedication and expertise that have brought them to these positions will undoubtedly form the foundation for customer care in the future. Since inception, Hyundai SA has established a network of over 110 dealerships in Southern Africa, including Namibia and Botswana. Hyundai has a wide range of products and have a particularly good name for maintaining high customer service standards. Hyundai was founded in 1946 in Seoul, Korea. The name \u2018Hyundai\u2019 literally means \u2018Modern era\u2019, and from the very start the company quickly adopted a passion for progress which has been our hallmark ever since. In less than 50 years, the Hyundai group has become a world leader in building everything from ships to microchips, including consumer electronics, oil rigs and massive infrastructure projects. We even have our own steel blast furnace to process raw materials, many of which come from Australia, which provides enhanced quality control over our products.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-34079","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34079"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34079"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}