What We\u2019re Looking For:\u00a0<\/p>\n
\tMeltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We\u2019re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.\u00a0
\n\tJoining Meltwater means entering a space where you’ll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You’ll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
\n\tBe part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let’s team up and dive into the world of client support, making a real difference together.<\/p>\n
What You\u2019ll Do:<\/p>\n
\tManage a portfolio of Enterprise Premium Support clients
\n\tHandle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
\n\tResponsible for overseeing the completion of the customer’s scope of work
\n\tCreate “blueprints” for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
\n\tMonitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and\/or Program Manager as needed
\n\tWork closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts
\n\tSupport Customer Success Executive in completing operational tasks necessary for software and\/or service deliveries
\n\tIdentify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support\u00a0<\/p>\n
What You\u2019ll Bring:<\/p>\n
\tBachelor\u2019s degree or higher in any field, accompanied by a minimum of 2 years’ experience in business-to-business client support, preferably within the SaaS industry
\n\tExcellent written and verbal communication skills in English and Arabic.
\n\tProficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
\n\tStrong analytical skills enabling effective problem-solving in business contexts
\n\tDemonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
\n\tCross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
\n\tExperience with large-scale enterprise implementations, understanding associated challenges and requirements
\n\tProficient in Boolean logic and data structuring methodologies
\n\tWillingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
\n\tThe ability to legally work in the country of hire is required for this position.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/meltwater.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Meltwater","_company_website":"http:\/\/meltwater.com","_company_tagline":"Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantl... read morey growing and changing. Our customers use these insights to make timely decisions based on real-time analysis. More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. 8, Anslow Office Park, Anslow Ln, Sandton, 2196 Nestle Campus Meltwater Office","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-34080","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34080"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34080"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}