Job Description: Application Services Engineer<\/p>\n
\tSupport customers in using (software) applications and solutions to the optimum extent. \u00a0
\n\tProvide comprehensive training for using applications and solutions focused on specific customers. demand. \u00a0
\n\tConfigure software applications to meet customer needs. \u00a0
\n\tAct as an interface between customer and provider of application to solve customer problems and enhance the application with new features.\u00a0
\n\tDelivery of Application Training and Application Support for Sales, Installation, and Service is the primary role responsibility to ensure customer satisfaction.\u00a0
\n\tWorking with the Customer Care Center, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficiently, and productive manner.\u00a0
\n\tResponsible for the customer satisfaction at assigned systems, demonstrating proactive attitude and actions to optimize their performance and image.
\n\tDevelop and maintain relationships with customers.\u00a0
\n\tInstall and configure systems, working with Customer Service Engineers and Sales to train customers, all with highest quality standards and meeting timelines.\u00a0
\n\tUpdate system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary.
\n\tContribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales.\u00a0
\n\tIn major cases, act as a Sales Representative and provide product demonstrations, to support the achievements of the annual sales plan.\u00a0
\n\tDevelop the Siemens Healthineers brand image, always projecting an image of professional and competence.\u00a0
\n\tDiscussing with customers action taken to resolve events and explaining any further actions that may be required.\u00a0
\n\tUsing good judgement to decide when to investigate the escalation process to resolve a customer event.\u00a0
\n\tWork within deadlines to prepare information for management and colleagues when requested.\u00a0
\n\tInforming service management or team leaders of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.\u00a0
\n\tResponsible for the complete and correct use of the complaint handling software defined by the company and strict compliance with quality procedures and work instructions.\u00a0
\n\tContribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance with ethical principles and Health, Safety, and Quality norms of the company.\u00a0<\/p>\n
Qualifications & Experience<\/p>\n
\tCandidate should have a minimum 5 years working experience and strong knowledge in the Coagulation and Hematology Disciplines.
\n\tProven track record of performing validation and verification studies.
\n\tAbility to troubleshoot complex QC problems.
\n\tHave worked in Coagulation, Hematology and Staining analyzers.
\n\tUse of Digital tools for interpretation of data.
\n\tKnowledge of quality control and troubleshooting of quality control results\u00a0
\n\tMust be willing to travel and work after hours\u00a0
\n\tExtensive knowledge of excel\u00a0
\n\tKnowledge in the field of diagnostic systems, reagents, PC systems, operating systems, network engineering, interface engineering, basic medical knowledge.\u00a0
\n\tSound knowledge of the medical analysis laboratory and the range of equipment.\u00a0
\n\tA thorough knowledge of company procedures, policies, mission, vision and values.\u00a0
\n\tDependability, capacity for teamwork, capability to come to decisions, organizational skills, self-reliance and motivation, and good interpersonal skills.\u00a0
\n\tGood communication skills both verbal and written, with the ability to deal with customers and staff all levels.\u00a0
\n\tAbility to sell, good teaching skills, good team worker.\u00a0
\n\tFluency in English: written and spoken<\/p>\n
Key Competencies<\/p>\n
\tThis role provides support mainly to Gauteng and Free State region however you may be required to support other regions and countries.\u00a0
\n\tMust be a South African National
\n\tMust have a valid passport
\n\tMust have a valid South African driver\u2019s license
\n\tMust not have restrictions to travel within SADC and abroad
\n\tMust be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally
\n\tExcellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but mandatory for this role<\/p>\n
Apply via company website ( ) or<\/p>\n
jobs.siemens-healthineers.com<\/p>\n
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