Job Description<\/p>\n
\tA CRM (Customer Relationship Management) Manager is responsible for managing and enhancing customer relationships through the strategic use of CRM systems, data analysis, and cross-functional collaboration. The role focuses on improving customer satisfaction, retention, and revenue growth.<\/p>\n
Key Responsibilities<\/p>\n
Customer Data & Analysis<\/p>\n
\tManage and maintain accurate customer data within CRM platforms such as Salesforce CRM or Microsoft Dynamics 365
\n\tAnalyse customer behaviour, trends, and feedback to generate actionable insights
\n\tDevelop reports and dashboards to support decision-making<\/p>\n
Strategy Development & Retention<\/p>\n
\tDesign and implement customer engagement and retention strategies
\n\tDevelop loyalty programs, personalized campaigns, and win-back initiatives
\n\tContinuously optimise the customer lifecycle and journey<\/p>\n
Customer Service & Communication<\/p>\n
\tServe as a key point of contact for customer queries and escalations
\n\tResolve complaints efficiently to maintain high satisfaction levels
\n\tEnsure consistent and effective communication across all touchpoints<\/p>\n
Cross-Functional Collaboration<\/p>\n
\tPartner with sales, marketing, and IT teams to align CRM initiatives
\n\tSupport integrated campaigns and ensure customer-centric execution
\n\tFacilitate knowledge sharing across departments<\/p>\n
CRM System Management<\/p>\n
\tAdminister and configure CRM systems, including user access and workflows
\n\tEnsure seamless integration with marketing and analytics tools such as Google Analytics
\n\tMaintain system performance, data integrity, and automation processes<\/p>\n
Sales & Revenue Growth<\/p>\n
\tIdentify upselling and cross-selling opportunities
\n\tSupport lead generation and conversion strategies
\n\tCollaborate on campaigns to drive revenue growth<\/p>\n
Key Skills & Qualifications<\/p>\n
Technical & Analytical Skills<\/p>\n
\tStrong experience with CRM tools (including Optimove as a requirement)
\n\tAdvanced data analysis and reporting skills using tools like Microsoft Excel
\n\tAbility to perform customer segmentation and campaign analysis<\/p>\n
Strategic & Business Skills<\/p>\n
\tStrong strategic thinking with a focus on long-term customer value
\n\tAbility to translate data insights into actionable business strategies
\n\tExperience with marketing automation platforms such as Mailchimp<\/p>\n
Interpersonal & Communication Skills<\/p>\n
\tExcellent verbal and written communication
\n\tStrong stakeholder management and collaboration abilities
\n\tCustomer-focused mindset with strong relationship-building skills<\/p>\n
Technical Proficiency<\/p>\n
\tSolid understanding of CRM configuration, workflows, and integrations (APIs)
\n\tProficiency in Microsoft Office tools and reporting systems<\/p>\n
Core Competencies<\/p>\n
\tCustomer-centric thinking
\n\tProblem-solving and decision-making
\n\tAttention to detail and data accuracy
\n\tProject and campaign management<\/p>\n
Bonus Skills<\/p>\n
\tKnowledge of data privacy regulations (e.g., GDPR)
\n\tExperience with A\/B testing and optimisation
\n\tUnderstanding of sales funnels and customer lifecycle management<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
bx.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/bx.simplify.hr","_company_name":"Blueion Support Services","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Blueion provides the best, leading-edge global support services to a variety of international organizations. Their focus is on increasing operational efficiencies so that customers can concentrate on their core business. In the digital economy, where time is money and every byte counts, Blueion spec... read moreializes in services that streamline technology and reduce digital process times.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-34240","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34240"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34240"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}