We are looking for a Team Leader with the right talent and skills to lead our teams.
\n\tThe purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.<\/p>\n
Job Description<\/p>\n
\tManaging Performance and achievement of team KPIs
\n\tLeave\/ Absence management ensuring required resourcing is available as per SLA.
\n\tDisciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
\n\tMaintains team Motivation.
\n\tRewards & Incentives are planned and implemented on an ongoing basis.
\n\tEnsure that the employee experience is consistent with the HW culture
\n\tOngoing coaching provided to the advisors.
\n\tRegular call listening
\n\tTeam professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
\n\tOn going knowledge sharing activities to keep the team updated
\n\tMonthly 1-1s with team members
\n\tIdentify and nurture top talent within the team.
\n\tIdentify skills \/ knowledge gaps and independently address or escalate for assistance
\n\tAll necessary reports are completed in line with department schedule \/ client requirements (daily, weekly, monthly)
\n\tDrive change initiatives ensure it as the desired outcome within your team<\/p>\n
Job Requirements<\/p>\n
\tMatric \/ NQF Level 4
\n\tMinimum 2 years experience as a Customer Service Team Leader in an International Call Centre is advantageous \u00a0
\n\tExtensive experience Navigating multiple systems
\n\tStrong technical problem solving skills
\n\tHigh attention to detail<\/p>\n
Required Skills<\/p>\n
\tAble to successfully upskill a team.
\n\tContinuous improvement
\n\tOperational Knowledge
\n\tPrioritization of workload<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Huntswood","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience \u2013 bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time \u2013 whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change \u2013 offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-34258","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34258"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34258"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}