POSITION PURPOSE<\/p>\n
\tResponsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective property management. Responsible for collecting monies owing in respect of properties managed by the company.
\n\tResponsible for performing collection activities associated with various accounts.\u00a0 Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.\u00a0
\n\tUtilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company’s professional image is maintained.<\/p>\n
ESSENTIAL FUNCTIONS AND BASIC DUTIES<\/p>\n
Assumes responsibility for the effective and professional performance of collections functions<\/p>\n
\tReceives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
\n\tFollows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements.\u00a0 Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.\u00a0 Makes early contact with clients to collect and keep them informed of account status
\n\tUtilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
\n\tUtilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates – Suggests consolidations and financial counselling
\n\tPosts approved extensions and notifies clients of new due date by mail
\n\tPerforms collections efforts in accordance with Company policies and procedures and ensures they are legally compliant<\/p>\n
Assumes responsibility for the efficient administration of collections activities<\/p>\n
\tKeeps accurate and up-to-date activity reports on late and potentially late accounts
\n\tDocuments all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
\n\tResearches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly – Provides clients the opportunity to fully explain their account status
\n\tEnsures both monthly and ad-hoc rental and fee statements are sent out timeously.
\n\tControls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc.
\n\tLiaises with tenants as appropriate
\n\tHandles rental queries efficiently and diplomatically
\n\tQueries tenants\u2019 short payments
\n\tEnsures the daily receipting and processing of tenant payments
\n\tLiaises with book keeping and accounting staff re bank account deposits, queries and misallocations<\/p>\n
Generally, ensures that<\/p>\n
\tRent (and other charges) are paid by the 1st of each month
\n\tLetters of demand after the 3rd to defaulting tenants
\n\tSummons\u2019s are issued after the 21st day to defaulting tenants
\n\tControls and administers legal processes for the recovery of lease charges due and\/or eviction of tenants
\n\tMotivation and processing of write-offs<\/p>\n
Assumes responsibility for timely and accurate preparation and submission of management reports<\/p>\n
Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:<\/p>\n
\tWeekly\/monthly arrears against billings (debtor\u2019s day calculations)
\n\tMonthly graph of weekly collections against previous month\/year
\n\tPreparation and submission of attorneys\u2019 reports on all legal matters
\n\tDaily Receipting on tenant accounts
\n\tJournal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
\n\tReconciliation of bank statements (where appropriate) and tenants\u2019 accounts<\/p>\n
Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts<\/p>\n
\tMaintains the Company’s professional reputation throughout collections operations and in all contacts with clients
\n\tMaintains confidentiality
\n\tDevelops contacts with credit bureaus and other financial institutions – Uses shared information to effectively minimize Company losses<\/p>\n
Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel<\/p>\n
\tAssists area personnel as needed
\n\tKeeps management informed of activities, progress toward established objectives, and of any significant problems
\n\tAttends and participates in meetings as required<\/p>\n
Assumes responsibility for related duties as required or assigned<\/p>\n
\tStays informed of changes in collections policies, procedures, and related legal requirements
\n\tEnsures that work area is clean, secure, and well maintained<\/p>\n
PERFORMANCE MEASUREMENTS<\/p>\n
\tProblem accounts are closely monitored and reviewed
\n\tAppropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
\n\tOutstanding accounts are promptly collected – A delinquency ratio which meets management standards is maintained
\n\tProfessional business relations exist with clients – Clients are properly assisted with their financial problems and their questions are courteously answered.
\n\tRequired reports and records are accurate and timely
\n\tGood working relations exist with area personnel and with management – Management is appropriately informed of area activities
\n\tCompilation and capture of electricity and water readings<\/p>\n
QUALIFICATIONS<\/p>\n
\tEducation\/Certification: Matric with Bookkeeping
\n\t3 Years related experience
\n\tEssential own transport
\n\tPrior experience in property related field would be recommended but not a requirement<\/p>\n
REQUIRED KNOWLEDGE<\/p>\n
\tKnowledge of collection procedures and related laws and regulations
\n\tUnderstanding of Company policies
\n\tFamiliar with default and enforcement clauses<\/p>\n
SKILLS\/ABILITIES<\/p>\n
\tExcellent administration abilities
\n\tAble to organise, co-ordinate, and direct team activities
\n\tGood communications and grammar skills
\n\tAble to use all related equipment and computer applications<\/p>\n
Closing Date\u00a023 April 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Broll","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry\u2019s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build ... read morea high-performance, respectful and dynamic culture that enables professional real estate services, driven through trusted internal and external relationships.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":{"0":"post-34261","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34261"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34261"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}