What will you do?<\/p>\n
\tThe field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.
\n\tThis role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle).
\n\tThe assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members.<\/p>\n
What will make you successful in this role?<\/p>\n
Minimum Qualification Required<\/p>\n
\tGrade 12 \/ SAQA Accredited Equivalent (Essential)
\n\tVDQ (Vehicle Damage Quantifier) Qualification (Preferred)
\n\tMechanical Engineering \/ Panel beating N2\/ N3 level \/ (Advantageous)<\/p>\n
Minimum Experience<\/p>\n
\t2 – 4 years\u2019 work experience in the following (Advantageous):
\n\tWorkshop \/ Motor Industry experience
\n\tFront line \/ client relationship experience in a panel beating environment.
\n\tPractical panel beating, spray painting, mechanical and electrical experience.
\n\tAssessing experience at a short-term insurer
\n\tEstimating in a panel beating environment<\/p>\n
Deliverables<\/p>\n
Operations Management<\/p>\n
\tCarry out operational tasks by following established processes.\u00a0
\n\tMake fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
\n\tAccurate quantification, identification and validation of vehicles.<\/p>\n
Customer Service<\/p>\n
\tProvide a quality service to customers\u00a0
\n\tDealing with complex queries and investigating and resolving customer problems.
\n\tConsistently provide service in accordance with the pre-agreed service and functional standards.<\/p>\n
Client & Customer Management (External)<\/p>\n
\tHelp manage clients by carrying out standard activities and providing support to others.
\n\tEffectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
\n\tEffectively build, maintain and manage relationships with service providers and customers.<\/p>\n
Continuous Improvement<\/p>\n
\tContribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
\n\tConduct workload activities in most efficient and cost-effective manner.<\/p>\n
Personal Capability Building<\/p>\n
\tDevelop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
\n\tInternal knowledge and skills of industry methods and process not relying on partners \/ industry to advise and dictate.
\n\tSpecialise in specialist vehicle knowledge and apply skills to optimise repair cost.<\/p>\n
Competencies<\/p>\n
\tStrong knowledge of vehicle repairs and insurance industry standards.
\n\tExcellent communication and negotiation skills.
\n\tAbility to work in a fast-paced environment and meet deadlines.
\n\tStrong analytical and problem-solving skills.<\/p>\n
Deadline to apply: 31 April 2026.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MiWay Insurance Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-34364","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34364"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34364"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}