Mission\/ Core purpose of the Job<\/p>\n
\tTo implement operational plans, performance standards, and partner and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.
\n\tThe role ensures the execution of commercial plans by managing channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.
\n\tOmnichannel: Hybrid capability critical \u2013 ability to flex between channel (indirect) distribution partner and management of direct partner across the geography.<\/p>\n
Responsibilities<\/p>\n
Key Activities & Responsibilities<\/p>\n
Channel Planning & Sales Execution<\/p>\n
\t\u00a0Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans on a weekly basis.
\n\tExecute sales, promotional, and visual merchandising strategies in the general trade.
\n\tMonitor competitor activity and advise on local tactical response.
\n\tManage partner relationships (informal) to drive acquisition, activation, and customer experience.
\n\tForecast stock, POS, and merchandising material needs; influence distribution of aforementioned.<\/p>\n
Field Operations & Compliance<\/p>\n
\tSupervise channel partner and distributor and ensure daily\/weekly call cycle compliance.
\n\tSupport training execution of channel partner and distributor as per regional calendar.
\n\tConduct daily inspections in general trade. Manage escalation resolution based on observations.
\n\tDrive adherence to policies, PPPs, and merchandising guidelines.<\/p>\n
Stakeholder Engagement & Customer & Channel Partner Experience<\/p>\n
\tBuild and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
\n\tAlign execution with BU-wide strategy and customer needs.
\n\tAct as liaison between in-trade realities and head office plans.
\n\tEnsure channel partner readiness and consistent delivery to customer needs.
\n\tImprove customer satisfaction through proactive issue resolution and service enhancements.
\n\tEmbed continuous improvement in channel partner support and trade execution.<\/p>\n
Performance Monitoring & Insights<\/p>\n
\tTrack and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
\n\tAnalyse customer and channel partner trends to inform interventions.
\n\tProvide timely reporting to stakeholders and ensure audit readiness.<\/p>\n
General Governance, Policies and Procedures<\/p>\n
\tEnsure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
\n\tManage and provide solutions to escalations that have multiple processes \/ functions impact on critical path of service delivery
\n\tContinuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.<\/p>\n
Budget & Cost Control<\/p>\n
\tProvide input into regional budget planning in relation to channel partner execution requirements.
\n\tIdentify cost-saving and revenue-generation opportunities.
\n\tStreamline systems and processes to reduce operational costs.<\/p>\n
People and Culture<\/p>\n
\tProvide technical, procedural and policy guidance to staff, colleagues , partners and vendors
\n\tManage own performance and identify training needs.
\n\tEnable and model healthy employee relations and collaborative teamwork.
\n\tManage diversity, develop, and embed an Employment Equity plan for the business area.
\n\tContribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
\n\tAct as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees\u2019 behaviour.<\/p>\n
Qualifications<\/p>\n
Education, Skills and Experience<\/p>\n
\t3-year Degree \/ Diploma in Commerce (Marketing \/ Communication) or related<\/p>\n
Experience<\/p>\n
\tAt least 3 years experience in an area of specialization, with experience in supervising others.
\n\tExperience managing or supporting multiple channel partners.
\n\tExposure to both informal\/ General Trade sales environments
\n\tFor Omnichannel: Proven ability to manage dual-channel models across large geographies
\n\tPrior experience in a supervisory or lead field role preferred
\n\tExperience working in a medium organization<\/p>\n
Skills<\/p>\n
\tProcedures and processes
\n\tProducts and Services
\n\tSystems training
\n\tChannel partner management
\n\tRoute-to-market execution
\n\tGeneral channel understanding
\n\tPeople supervision or team leadership
\n\tTerritory coverage planning
\n\tPromotional campaign execution
\n\tBasic data analytics and reporting
\n\tCommunication & negotiation<\/p>\n
Apply Before 04\/30\/2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.mtn.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"MTN","_company_website":"http:\/\/www.mtn.com","_company_tagline":"MTN Group Limited entered the telecommunications scene at the dawn of South Africa\u2019s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi... read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers\u2019 present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients\u2019 lives a whole lot brighter, as we lead the delivery of a \"bold, new Digital World\u201d. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[34],"class_list":{"0":"post-34470","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time-hybrid"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34470"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34470"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}