RESPONSIBILITIES:<\/p>\n
The successful candidates\u2019 responsibilities will include, but are not limited to:<\/p>\n
\tProvide support to lecturers and non-academic staff:<\/p>\n
Provide 2nd line support to lecturers to ensure:<\/p>\n
\tThe client’s AV need is understood;
\n\tThe right equipment is set up as determined by the needs analysis;
\n\tThe right equipment is available at the right time and place;
\n\tDiagnose and solve AV technical issues in critical timeframes across geographically dispersed locations;\u00a0
\n\tIdentify AV technical issues based on user service request;
\n\tEscalate unresolved client AV challenges to 3rd-level IT support;\u00a0
\n\tProvide in-person and telephonic assistance related to AV problems in our venues;<\/p>\n
Provide IT support in collaboration with workstation support technicians:<\/p>\n
\tAssist with support on the computer as per the team leader’s directive;
\n\tAssist with software problems on the computer as per the team leader’s directive;
\n\tConfigure the University of Pretoria\u2019s enterprise Wi-Fi on devices;\u00a0
\n\tProvide basic maintenance of Podium machines;<\/p>\n
Maintenance:<\/p>\n
\tProvide 1st line maintenance on AV and electronic equipment (Technical task);
\n\tReplace faulty or old AV equipment part of the system;
\n\tEnsure that calls are logged for venues to be maintained and operational at all times per agreement;
\n\tInspect venue and report structures, including cleanliness, operation, and general appearance for all AV equipment;\u00a0
\n\tEscalate unresolved maintenance problems to the 3rd level;
\n\tConduct equipment audit to maintain asset register as required:
\n\tReport discrepancies regarding equipment;<\/p>\n
Installation and repair:<\/p>\n
\tRepair and\/or replace damaged video and audio cables;
\n\tRepair overhead projectors, including bulb replacement;
\n\tInstall and wire Audio Visual equipment;<\/p>\n
Participation in events:<\/p>\n
\tProvide support to an event by being a selected member of an event’s team that will be responsible for AV systems;
\n\tSet up fixed and temporary installations of audio-visual systems;\u00a0
\n\tProvide after-hours support when scheduled;\u00a0
\n\tOperate AV equipment for selected events; and troubleshoot and resolve problems;
\n\tSelect suitable equipment and ensure the safe return of the equipment from the store;
\n\tAssess the operability of equipment;<\/p>\n
Communication and teamwork:<\/p>\n
\tLiaise with team members to share real-time information;
\n\tProvide feedback on issues regarding incidents, changes, or configuration changes;
\n\tMonitor incident ticket completion that keeps the end user informed of the status;\u00a0
\n\tLiaise with all parties involved in incident handling;\u00a0
\n\tCommunicate additional user requirement to management;
\n\tReport non-standard implementations;<\/p>\n
Ticket handling:<\/p>\n
\tEnter user and service request information into the ESM solution to open an incident ticket;
\n\tDiagnose and resolve user incident ticket;
\n\tEscalate the request to the team leader or 3rd level where a solution is not available;
\n\tMonitor incident ticket completion and keep end user informed of status;\u00a0
\n\tClose out incident ticket in ESM solution upon completion;\u00a0
\n\tAdhere to technical support policies, procedures, and processes in order to meet customer needs;\u00a0
\n\tResolve incidents upon the SLA of each such ticket.<\/p>\n
MINIMUM REQUIREMENTS:<\/p>\n
\tA relevant National three-year Diploma, with:<\/p>\n
A total of two years\u2019 experience in:\u00a0<\/p>\n
\tComputer operating and setup skills;
\n\tElectronic repairs;
\n\tMaintenance and repair of audio-visual systems;
\n\tSupport of audio-visual system;
\n\tValid driver\u2019s license;
\n\tCertificate in computer software, e.g., N+ or relevant;
\n\tWorking at heights certificate;<\/p>\n
OR<\/p>\n
\tGrade 12; with<\/p>\n
A total of four years\u2019 experience in:\u00a0<\/p>\n
\tComputer operating and setup skills;
\n\tElectronic repairs;
\n\tMaintenance and repair of audio-visual systems;
\n\tSupport of audio-visual system;
\n\tValid driver\u2019s license;
\n\tCertificate in computer software, e.g., N+ or relevant<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
www1.up.ac.za<\/p>\n
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