Key responsibilities:<\/p>\n
\tGuide the establishing and maintaining of quality standards for all aspects of operations in collaboration with management team.
\n\tOversee the development of standard operating procedures, guidelines, and checklists in all departments to ensure consistency in service delivery and operational processes.
\n\tRegularly review and update quality control measures to reflect changing guest expectations and industry trends.
\n\tCoordinate and manage regular internal and external quality audits and inspections, analyse findings and collaborate with department managers to address deficiencies and implement corrective actions.
\n\tManage the operating standards, processes and procedures for the gathering and use of customer feedback for the continuous improvement of the quality of the total product offered by the CSIR ICC, Entabeni, Newtons and Knowledge Commons and identifying trends and areas of concern in guest feedback and work with relevant teams to implement improvements.
\n\tDeal with guest complaints and emergencies which need to be escalated above department manager level.
\n\tCoordinate and oversee the implementation and communication of Protocol standards across all departments to ensure that the group complies with State and International Protocol standards at all times,
\n\tContribute to the credibility of the CSIR International Convention Centres brand by ensuring entrance into, relevant national and international grading schemes, award schemes and quality and other standards systems.
\n\tContribute to the annual strategic planning process to ensure that the CSIR ICC, Entabeni, Newtons and Knowledge Commons remain competitive and able to grow.
\n\tPrepare and present monthly feedback, quality performance, audit results and improvement initiative reports.
\n\tServe as the Privacy Champion for the group.\u00a0
\n\tSHEQ Perform duties and take responsibility for SHEQ matters within department and embed a culture of SHEQ awareness and compliance amongst staff<\/p>\n
Qualifications, skills and experience:<\/p>\n
\tA Bachelor’s \/ B-Tech Degree, Advanced Diploma, Postgraduate Certificate in business or hospitality fields or equivalent with at least three years experience in conference and\/or hospitality industry, or event management, or experience with Customer Relations\/Quality.
\n\tKnowledge of, and experience in, the international conference industry
\n\tProtocol \/ international relations knowledge<\/p>\n
Closing date: 29 April 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.csir.co.za ) or<\/p>\n
candidate.csir.co.za<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/candidate.csir.co.za","_company_name":"Council for Scientific and Industrial Research (CSIR)","_company_website":"http:\/\/www.csir.co.za","_company_tagline":"The Council for Scientific and Industrial Research (CSIR) is one of the leading scientific and technology research, development and implementation organisations in Africa. Constituted by an Act of Parliament in 1945 as a science council, the CSIR undertakes directed and multidisciplinary research, t... read moreechnological innovation as well as industrial and scientific development to improve the quality of life of the country\u2019s people. The CSIR is committed to supporting innovation in South Africa to improve national competitiveness in the global economy. Science and technology services and solutions are provided in support of various stakeholders, and opportunities are identified where new technologies can be further developed and exploited in the private and public sectors for commercial and social benefit. The CSIR\u2019s shareholder is the South African Parliament, held in proxy by the Minister of Science and Technology. Meiring Naud\u00c3\u00a9 Road; Brummeria; Pretoria; South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-34631","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34631"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34631"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}