Key Responsibilities include, but are not limited to:<\/p>\n
Understanding and Managing their targets<\/p>\n
\tThe telemarketer should ensure that he \/ she understands the company monthly sales targets for the department for both Legal and Funeral, this is important since the Telemarketer should work with Management to not only achieve their personal targets but also that of the company.
\n\tTelemarketer should ensure that they meet their own weekly \/ monthly target that their respective Team Leaders have set for them. The Telemarketer should be able to calculate how many sales \/ proposals a day he \/ she needs (with the help of his\/ her team leader) to attain in order to reach the not only their personal target but also the company target
\n\tThe target that has been set must be reasonable, possible and practical – (in other words – the Telemarketer should make sure that targets are set per week for the whole commission run month and not just send a big target for a week or two when reinstatements are received). For example (These targets must be practical in the sense that if the trend is to get 50 sales per week for example, then the Telemarketer should not set a target of 200 that is not achievable)\u00a0<\/p>\n
Marketing of leads (“selling” of our product) The telemarketer should market our product to protentional members in an effort to persuade potential members to join Scorpion by:\u00a0<\/p>\n
\tusing the prescribed script to better target the needs and interest of the potential member for him or her to make a decision into the product and or policy type they need;
\n\tusing the resources\/tools supplied by Scorpion to only market our products and not any other product.\u00a0
\n\tbeing clear in explaining our products, benefits (i.e. accidental death etc) and exclusions to ensure that the prospective member knows what product they will join;
\n\tproperly\/ correctly with the required detail answer questions from protentional members into queries raised about our products.
\n\tensure to obtain member information such as name, address, premium, etc in order to capture a new proposal. Minimal to no incorrect and or incomplete information for proposals should be at hand.
\n\tensure that the proper, correct information are captured to promote successful deduction, i.e. correct banking details and deduction date etc;
\n\tensure that the required disclaimers are being made as per the script, zero deviations.
\n\tensure that each “sales” call is summarised at the end of the call to address final queries of prospective members and to make sure that all required information has been given to the prospective member and that all the required disclaimers have been made.\u00a0<\/p>\n
Maintenance of Call Centre Dynamics and reporting \u00a0\u00a0<\/p>\n
\tEnsure adherence to individual and departmental performance requirements through collaboration, regular assessments, speed and accuracy, submission of daily and\/or monthly reports.\u00a0<\/p>\n
Performing tasks by ensuring a high level of quality and accuracy should be at an optimal level\u00a0<\/p>\n
\tThe telemarketer should in their dealings with prospective and or current members be transparent and honest. \u00a0The telemarketer should perform their duties with the utmost of care by treating our clients fairly, i.e. with respect.
\n\tTelemarketer must always use the prescribed script in marketing our products, 0% deviations;
\n\tTelemarketer may use selling techniques to ensure optimal proposals but does not result in forced selling or rushing through leads to get to an easier lead.
\n\tNo deviations must be noted in preferring some leads over others, all leads must be treated equally important especially the leads that the company pays for (i.e. Digital leads)<\/p>\n
The Telemarketer should make the required disclosures: –<\/p>\n
\tdo not provide any financial advice or services that they are not authorised to provide. This includes but not limited to :
\n\tproposing, recommending or guiding the potential member with respect to choosing a particular product and or cover
\n\tconducting a financial needs analysis on the personal circumstances of potential or existing policy holders as contemplated in the FAIS Act or any other related act or regulatory notice.
\n\ttell prospective members that in terms of the Protection of Personal Information Act (POPI Act), that their personal information will only be used for the intended purpose, which is to apply for a chosen policy, that we will safeguard their information and treat it as confidential at all times
\n\tThe Telemarketer should strive to keep the Final Deduction Code (FDC) and\/or Claw-Backs at a minimal by obtaining and accurately completing the required detail.\u00a0<\/p>\n
Minimising members\/potential member complaints<\/p>\n
\tThe telemarketer should always communicate respectfully and politely with potential members to avoid possible complaints.
\n\tThe telemarketer should immediately refer possible complaints to his\/ her team leader\/ management for quality control;
\n\tThe telemarketer must co-operate with the Team Leaders in their investigations. They should further ensure to attend urgently when the team leader\/management request their assistance to respond to or finalise a complaint.
\n\tThe telemarketer should learn from and avoid reoccurrence of valid complaints.<\/p>\n
Requirements
\nMINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES<\/p>\n
Education<\/p>\n
\tGrade 12 and\/or equivalent qualification
\n\tAdditional call centre training would be advantageous
\n\tFAIS accreditation is an advantage<\/p>\n
Minimum Requirements<\/p>\n
\tAtleast 1 yr Telemarketing experience\u00a0
\n\tProven track record re achieving targets
\n\tExperience with MS Packages specifically Word, Excel, and Outlook
\n\tMust have excellent telephone skills
\n\tMust have excellent customer services skills
\n\tMust have excellent negotiation skills
\n\tMust have excellent Objection Handling skills
\n\tBe able to type at 35 words per minute<\/p>\n
Closing Date:\u00a001 May 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.scorpion.biz ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Scorpion Legal Protection","_company_website":"http:\/\/www.scorpion.biz","_company_tagline":"Who we are Scorpion Legal Protection is a non-mandated intermediary underwritten by Legal Expenses Insurance Southern Africa Limited. We have been providing affordable legal assistance to policyholders since 1996 and have helped numerous people defend and enforce their rights. In 2008, we created t... read morehe Scorpion Funeral Plan to provide policyholders with funeral insurance at competitive rates. What we do We provide solutions to legal problems at affordable premiums. Among the variety of services offered, our policyholders have access to legal advice 24 hours a day, 7 days a week. We also have independent attorneys supporting our policyholders in court matters or when they need formal legal representation. Lastly, our Funeral policy provides policyholders with the financial means to give their family a dignified funeral backed by a team of lawyers. This includes access to legal advice on any of the legal challenges they may face when finalising the deceased individual\u2019s estate. Physical address: 3rd Floor, Theresahof, 37 Durban Road, Bellville","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-34680","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34680"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34680"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}