Job Description<\/p>\n
\tEXL Service is seeking an AI Adoption Lead to drive enterprise AI adoption and rapid AI solution development across operations. The role focuses on leveraging Microsoft Copilot, SharePoint, and the Microsoft 365 ecosystem to enable productivity improvements, workflow automation, and intelligent knowledge management across delivery teams.
\n\tThe role will act as a regional AI champion responsible for identifying high-impact use cases, building quick AI solutions and prototypes, and driving adoption of AI tools within business operations such as analytics delivery, contact center operations, and shared services.<\/p>\n
Responsibilities<\/p>\n
AI Solution Development & Rapid Prototyping:<\/p>\n
\tDesign and develop rapid AI productivity solutions using Microsoft Copilot, SharePoint, Microsoft Teams, and the Microsoft 365 ecosystem.
\n\tAwareness of new Generation AI capability tools such as Claude CoWork, Gemini, Anthropic, Perplexity\u00a0
\n\tBuild quick AI assistants, copilots, and workflow automation tools that support operational teams.
\n\tDevelop prompt libraries, Copilot extensions, and reusable AI solution templates for business teams.
\n\tCreate lightweight AI prototypes and proof-of-concepts to validate business use cases quickly.
\n\tUse Power Platform tools (Power Automate, Power Apps) to automate manual operational processes.
\n\tDevelop knowledge copilots and AI search assistants using SharePoint knowledge bases.
\n\tIntegrate AI tools with enterprise platforms such as CRM systems, service management platforms, and internal data repositories.<\/p>\n
AI Adoption & Evangelization:<\/p>\n
\tAct as an AI evangelist to promote adoption of Copilot and AI productivity solutions.
\n\tConduct AI awareness sessions, workshops, and training programs for operations teams.
\n\tWork with business leaders to embed AI tools into daily workflows and operational processes.
\n\tSupport change management initiatives to ensure successful adoption of AI-driven solutions.<\/p>\n
Business Process Understanding & AI Opportunity Identification:<\/p>\n
\tCollaborate with business stakeholders to understand key operational workflows across EXL operations.
\n\tIdentify opportunities where AI can improve productivity, automate manual work, and enhance decision support.
\n\tTranslate business problems into scalable AI use cases and solution concepts.
\n\tSupport operational transformation initiatives using AI-enabled productivity tools.<\/p>\n
AI Program Management & Governance:<\/p>\n
\tDrive AI adoption initiatives.
\n\tTrack key adoption metrics including usage, productivity gains, and business impact.
\n\tCollaborate with IT, security, and governance teams to ensure responsible AI usage and compliance.
\n\tDevelop reporting dashboards to track AI adoption and communicate value to leadership.<\/p>\n
Qualifications<\/p>\n
Required Skills & Experience:<\/p>\n
\tHands-on experience with Microsoft 365 ecosystem including Copilot, SharePoint, Microsoft Teams, and Power Platform.
\n\tExperience building AI productivity tools, workflow automations, or knowledge management solutions.
\n\tUnderstanding of Generative AI applications in enterprise environments.
\n\tStrong business process understanding across BPO, operations, or shared services environments.
\n\tAbility to translate business needs into practical AI solutions.
\n\tStrong communication skills with ability to evangelize new technologies.<\/p>\n
Preferred Qualifications:<\/p>\n
\tExperience with Microsoft Copilot Studio, Azure AI services, and prompt engineering.
\n\tExposure to enterprise AI copilots, chatbots, or GenAI-powered applications.
\n\tExperience supporting digital transformation or automation initiatives.
\n\tKnowledge of responsible AI governance and enterprise security practices.<\/p>\n
Success Metrics:<\/p>\n
\tAdoption of Copilot and AI tools across delivery teams.
\n\tNumber of AI use cases implemented and scaled.
\n\tOperational productivity improvements achieved through AI.
\n\tBusiness value and efficiency improvements from AI-enabled solutions.
\n\tMust be credit & criminal clear.\u00a0
\n\tMust have Matric\/ Grade 12.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com","_company_name":"EXL South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration \u2013 and we\u2019ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that\u2019s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It\u2019s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we\u2019re some of the best in the business. Contact us to see how we can help you achieve your goals.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-34686","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/34686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=34686"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=34686"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=34686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}